RESTAURANT MANAGER

KNS FOOD CHAIN PTE. LTD.; Singapore; Vor Ort; SGD 54.000 - 78.000; Vollzeit

Zusammenfassung

KNS FOOD CHAIN PTE. LTD. is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring excellent service and efficient control of costs. You will manage front-of-house and back-of-house activities, lead staff, and drive customer satisfaction.

The role emphasizes strong leadership, F&B knowledge, and experience with restaurant management software to improve quality, vendor relations, and brand presence within the community.

Qualifikationen

• Minimum proven experience as Restaurant Manager or General Manager.
• Strong customer service management experience.
• Extensive F&B knowledge and ability to recall ingredients and dishes.
• Familiar with restaurant management software (OpenTable, PeachWorks).
• Strong leadership and people-management skills.
• Solid financial management abilities.

Aufgaben

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through events and word-of-mouth.

Kenntnisse

Restaurant GM

Customer service leadership

F&B knowledge

Leadership

Financial management

Tools

OpenTable

PeachWorks

Jobbeschreibung

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills