RESTAURANT MANAGER

ruxu tongsui group pte. ltd.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

ruxu tongsui group pte. ltd. in Singapore seeks an experienced Restaurant Manager to oversee daily operations, drive service excellence, and lead a diverse team to deliver memorable dining experiences.

You will coordinate front-of-house and back-of-house activities, manage budgets, and implement strategies to elevate quality, efficiency, and guest satisfaction across the venue. This role requires strong leadership, F&B knowledge, and a track record of improving revenue and reducing costs while

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role.
• Proven customer service experience in a managerial capacity.
• Extensive food and beverage (F&B) knowledge, including the ability to recall ingredients and dishes to inform customers and staff.
• Familiarity with restaurant management software.
• Strong leadership, motivational, and people management skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations to ensure smooth workflow and service delivery.
• Deliver superior customer service to maximize satisfaction and loyalty.
• Respond efficiently and accurately to customer complaints to resolve issues promptly.
• Regularly review product quality and research new vendors to maintain high standards.
• Organize and supervise staff shifts to optimize coverage and productivity.
• Ensure compliance with sanitation and safety regulations to uphold health standards.
• Manage the restaurant's public image and suggest improvements to enhance reputation.
• Control operational costs by identifying and implementing waste reduction measures.
• Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility.
• Recommend marketing strategies such as discounts and social media ads to reach a broader audience.
• Train new and current employees on proper customer service practices to maintain service quality.
• Implement policies and protocols to sustain efficient future restaurant operations.

Skills

Leadership

Customer service management

F&B knowledge

Staff training

Financial management

Tools

Restaurant management software

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations to ensure smooth workflow and service delivery
• Deliver superior customer service to maximize satisfaction and loyalty
• Respond efficiently and accurately to customer complaints to resolve issues promptly
• Regularly review product quality and research new vendors to maintain high standards
• Organize and supervise staff shifts to optimize coverage and productivity
• Ensure compliance with sanitation and safety regulations to uphold health standards
• Manage the restaurant's public image and suggest improvements to enhance reputation
• Control operational costs by identifying and implementing waste reduction measures
• Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility
• Recommend marketing strategies such as discounts and social media ads to reach a broader audience
• Train new and current employees on proper customer service practices to maintain service quality
• Implement policies and protocols to sustain efficient future restaurant operations

Required competencies and certifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience in a managerial capacity
• Extensive food and beverage (F&B) knowledge, including the ability to recall ingredients and dishes to inform customers and staff
• Familiarity with restaurant management software
• Strong leadership, motivational, and people management skills
• Acute financial management skills