RESTAURANT MANAGER

ABHINAASH SG PRIVATE LIMITED; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

ABHINAASH SG PRIVATE LIMITED is seeking a Restaurant Manager to coordinate daily restaurant operations, both front of house and back of house, and to ensure superior service and customer satisfaction. The role involves staff supervision, vendor research, and training to maintain high standards of quality and service.

The ideal candidate has proven restaurant management and customer service experience, strong leadership, and solid financial acumen to control costs and optimize operations.

Qualifications

• Experience as a Restaurant Manager or General Manager.
• Proven customer service management experience.
• Strong knowledge of F&B and ability to recall ingredients and dishes.

Responsibilities

• Coordinate daily restaurant operations (FOH and BOH).
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently.
• Review product quality and research vendors.
• Organize and supervise shifts.
• Train staff on customer service.

Skills

Restaurant management

Customer service management

Leadership

F&B knowledge

Financial management

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills