RESTAURANT MANAGER

TKSH PTE. LTD.; Singapore; On-site; SGD 54,000 - 82,000; Full time

Job summary

TKSH PTE. LTD. in Singapore seeks an experienced Restaurant Manager to coordinate daily operations and lead both FOH and BOH teams.

You will ensure superior service, drive customer satisfaction, and manage vendor relations while upholding sanitation standards and brand reputation. Responsibilities include staff supervision, shift organization, cost control, and preparing detailed revenue/expense reports. Strong leadership and F&B expertise are essential for success in a busy, guest-centric

Qualifications

• Proven work experience as a Restaurant Manager
• Proven customer service experience as a manager
• Extensive food and beverage knowledge and ability to recall ingredients and dishes
• Familiarity with restaurant management software such as OpenTable and PeachWorks

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

Leadership

Customer service

F&B knowledge

Financial management

Tools

OpenTable

PeachWorks

Job description

Restaurant Manager

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills