Restaurant Manager

SHAKTHI INTERNATIONAL TRADING PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

SHAKTHI INTERNATIONAL TRADING PTE. LTD. is seeking an experienced Restaurant Manager to oversee daily operations, ensuring top-tier service and customer satisfaction. You will lead both Front of House and Back of House teams, monitor quality, manage costs, and develop staff performance.

The role requires strong F&B knowledge, leadership, and financial acumen, with the aim to enhance brand image and drive revenue through efficient operations and vendor collaboration.

Qualifications

• Proven work experience as a Restaurant Manager or Restaurant General Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge with ability to recall ingredients/dishes for guests and staff.
• Familiarity with restaurant management software such as OpenTable and PeachWorks.
• Strong leadership and people management capabilities.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently to customer complaints.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure sanitation and safety regulations are followed.
• Manage the restaurant's image and suggest improvements.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Skills

Restaurant management experience

Customer service management

F&B knowledge

Leadership skills

Financial management

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills