Restaurant General Manager - Profit & Guest Experience

Jumbo Group of Restaurants; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Jumbo Group of Restaurants in Singapore is seeking an experienced Restaurant Manager to lead daily operations and drive profitability. You will be responsible for the restaurant's P&L, budgeting, cost controls, and service quality to ensure guest satisfaction.

The role requires 6+ years in F&B management, strong leadership, and excellent communication to build lasting guest relations. You will oversee supervisors and staff, participate in hiring, and ensure safety and standards across the team.

Qualifications

• Minimum of 6 years management experience in Food & Beverage.
• Sound leadership qualities and ability to manage service staff.
• Excellent communication and interpersonal skills; able to build lasting relationships with guests.

Responsibilities

• Responsible for the profit & loss of the restaurant and implement cost control measures.
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations.
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority.
• Oversee the daily operations of the restaurant.
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes.
• Supervise food and operational safety to ensure a comfortable environment for the customers.
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy.
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction.
• Control labour through effective manpower scheduling and monitor leave of staff.
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties
• Any other jobs or duties assigned by the Area Manager from time to time

Skills

Leadership

People management

Communication

Organizational skills

Guest relations

Tools

POS systems

Budgeting software

Job description

Jumbo Group of Restaurants in Singapore is seeking an experienced Restaurant Manager to lead daily operations and drive profitability. You will be responsible for the restaurant's P&L, budgeting, cost controls, and service quality to ensure guest satisfaction.

The role requires 6+ years in F&B management, strong leadership, and excellent communication to build lasting guest relations. You will oversee supervisors and staff, participate in hiring, and ensure safety and standards across the team.