Restaurant Ops Leader - Profit & Guest Experience

Jumbo Group of Restaurants; Singapore; On-site; SGD 67,000 - 112,000; Full time

Job summary

Jumbo Group of Restaurants is seeking an experienced Restaurant General Manager to oversee daily operations and drive profitability across the venue. You will manage P&L, budgets, forecasts, and labor, while delivering a first-class guest experience and ensuring safety and service standards.

The role requires strong leadership, excellent communication, and the ability to inspire a diverse team of supervisors and staff.

Qualifications

• Minimum of 6 years management experience in Food & Beverage industry.
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff.

Responsibilities

• Responsible for the profit & loss of the restaurant and implement appropriate cost control measures
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Oversee the daily operations of the restaurant
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties
• Any other jobs or duties assigned by the Area Manager from time to time

Skills

Leadership

Communication

Organizational skills

Education

6+ years management experience in F&B

Job description

Jumbo Group of Restaurants is seeking an experienced Restaurant General Manager to oversee daily operations and drive profitability across the venue. You will manage P&L, budgets, forecasts, and labor, while delivering a first-class guest experience and ensuring safety and service standards.

The role requires strong leadership, excellent communication, and the ability to inspire a diverse team of supervisors and staff.