Restaurant Customer Service Executive [5.5 Days]

GREENWOOD F & B PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Incentive scheme

Staff meals

Night transport

Top seller award

Medical benefits

Annual leave

Pay adjustment

Sentosa pass

Career progression

Staff discount

Job summary

Greenwood Fish Market is seeking a friendly Hostess to greet guests, seat them, and manage reservations with a professional demeanor. You will help maintain a clean dining area and coordinate with waitstaff to ensure smooth flow during peak periods.

Responsibilities include handling the reservation system, guiding guests, and supporting bussing and sanitising tasks as needed. A positive, multitasking attitude and basic computer skills are essential.

Qualifications

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment.
• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests.
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail.
• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment.
• Basic computer skills, with experience using reservation systems.

Responsibilities

• Greet guests as they arrive and seat them at their tables.
• Manage the restaurant's reservation system and take phone calls to book tables.
• Ensure the dining room is clean and well-presented, with all tables set and ready for guests.
• Manage the flow of guests in and out to ensure efficient service by waitstaff.
• Assist with managing the waitlist and communicating wait times to guests.
• Assist with general operations, including bussing tables and sanitising.

Skills

Hospitality experience

Interpersonal skills

Multitasking

Professional demeanor

Reservation systems

Basic computing

Job description

Greenwood Fish Market

Bukit Timah: 34 Greenwood Ave, S289236

Quayside Isle: 31 Ocean Way #01-02 to 05, S098375

Key Responsibilities:

• Greeting guests as they arrive at the restaurant and seating them at their table


• Managing the restaurant's reservation system and taking phone calls to book tables


• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests


• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service


• Assisting with the management of the restaurant's waitlist, communicating wait times to guests


• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

Requirements:

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment


• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests


• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail


• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment


• Basic computer skills, with experience using reservation systems

Benefits For Confirmed Staff:

• Incentive Scheme: 4%, 8%, 12% if sales targets are met


• Staff Meals : Free meals provided during shift


• Night Transport: Taxi claims available for exceptionally late days


• Top Seller Award: Incentives for the highest earner of each month from every outlet


• Wellbeing Benefits: Medical claims included


• Annual Leave: From 7 days onwards (negotiable on case to case basis)


• Confirmation Adjustment: Pay adjustment upon confirmation from 5% onwards


• Sentosa Entry Pass: Annual Sentosa islander pass provided for subsidised transport and free entry (for our Sentosa team)


• Career Progression: Career path personalisations and growth opportunities


• Staff Discount: 30% off the entire bill for staff when they dine in with us during their birthday (up to a max of 4 pax)