Restaurant Customer Service Executive [5 Days]

ROSWELL ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Greenwood Fish Market in Singapore is seeking a Hostess to greet guests as they arrive, seat them at their tables and manage the flow of guests to ensure smooth service.

You will handle reservations, answer phone calls, and maintain a clean, well-presented dining room. The role requires a friendly, professional demeanour, strong interpersonal skills and the ability to multitask in a busy restaurant environment.

Qualifications

• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
• Friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
• Flexibility to work a variety of shifts, including weekends and evenings at Quayside Isle, Sentosa

Responsibilities

• Greeting guests as they arrive at the restaurant and seating them at their table
• Managing the restaurant's reservation system and taking phone calls to book tables
• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
• Assisting with the management of the restaurant's waitlist, communicating wait times to guests
• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Tools

Reservation software

MS Office

Job description

Greenwood Fish Market

Bukit Timah: 34 Greenwood Ave, S289236

Quayside Isle: 31 Ocean Way #01-02 to 05, S098375

Key Responsibilities:

• Greeting guests as they arrive at the restaurant and seating them at their table
• Managing the restaurant's reservation system and taking phone calls to book tables
• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
• Assisting with the management of the restaurant's waitlist, communicating wait times to guests
• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

Requirements:

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment
• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
• Basic computer skills, with experience using reservation systems and basic Microsoft Office programs
• Flexibility to work a variety of shifts, including weekends and evenings in Quayside Isle, Sentosa