Restaurant Captain / Floor Supervisor

Griglia Pte Ltd; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Griglia Pte Ltd is seeking a Restaurant Captain / Supervisor for its Casual Italian Grill in Tanjong Pagar. You will lead front-of-house operations, ensure service excellence, and drive guest satisfaction while supporting growing, prestigious dining concepts.

The role requires at least 3 years in a Captain/Supervisor role within F&B, with strong communication, leadership, and problem-solving skills. Weekend and public holiday work is expected as part of a dynamic team.

Qualifications

• 3+ years as Captain/Supervisor in Food & Beverage with leadership experience.
• Strong communication with guests and team members.
• Proven problem-solving abilities and attention to detail.
• Willingness to work on weekends and public holidays

Responsibilities

• Lead and coordinate front-of-house service to ensure smooth operations.
• Maintain high service standards to enhance guest satisfaction.
• Deliver attentive, proactive customer service and upsell items.
• Resolve guest issues promptly with Service/Operations Managers to implement solutions.
• Manage timely delivery of guest orders and ensure quality presentation.
• Oversee cleanliness and organization of front and back of house; maintain hygiene standards.
• Prepare mise-en-place to support seamless service flow and timely table resets.
• Participate in training programs to improve skills and knowledge.
• Assist in monthly inventory checks of operating equipment and supplies.
• Foster teamwork through effective communication across staff levels and flexible scheduling.

Skills

Leadership

Guest service

Communication

Team coordination

Education

Diploma in Hospitality

Job description

Company Overview / Employee Value Proposition

As part of a dynamic restaurant group behind Altro Zafferano, Griglia Open Fire Italian Kitchen, and 54 Steakhouse, we are recognised among Singapore’s leading dining destinations. We offer a stable and professional working environment, with opportunities for growth and career progression as the group continues to evolve.

Job Summary

Join our Casual Italian Grill restaurant in Tanjong Pagar as a Restaurant Captain / Supervisor, leading service excellence and operational efficiency to deliver memorable dining experiences and contribute to the growth of our prestigious establishments.

Responsibilities

• Lead and coordinate front-of-house service to ensure smooth and efficient restaurant operations
• Maintain and enforce high service standards consistently to enhance guest satisfaction
• Deliver attentive and proactive customer service that anticipates and fulfills guest needs
• Resolve guest issues promptly by collaborating with Service and Operations Managers to implement effective solutions
• Demonstrate comprehensive knowledge of the restaurant menu to accurately take orders and actively up-sell items
• Manage timely delivery of guest orders, minimizing delays and ensuring quality presentation
• Oversee cleanliness and organization of both front and back of house areas to uphold hygiene standards
• Prepare mise-en-place according to operational requirements to support seamless service flow
• Ensure tables are cleaned and reset promptly after each course to maintain a welcoming environment
• Participate in ongoing training programs to enhance personal skills and service knowledge
• Assist in conducting monthly inventory checks on operating equipment and supplies to support resource management
• Foster teamwork by communicating effectively with all staff levels and promoting a collaborative work culture
• Adapt to changing operational needs and demonstrate flexibility in work assignments, including weekends and public holidays

Required competencies and certifications

• Minimum 3 years of experience as a Captain or Supervisor in Food & Beverage, demonstrating leadership and operational management skills
• Strong communication skills to engage with guests and team members effectively
• Proven problem-solving abilities to address service challenges proactivelyAttention to detail in service delivery and operational tasks
• Positive attitude with motivation to contribute to team success and personal growth
• Willingness to work on weekends and public holidays

Preferred competencies and qualifications

• Diploma or certificate in Hospitality or Tourism Management