RESTAURANT CAPTAIN

The Happy Tree Pte. Ltd.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

The Happy Tree Pte. Ltd. in Singapore seeks a Restaurant Operations Manager to oversee day-to-day restaurant activities inside a hotel setting. You will lead the front-of-house team, ensure service standards, and handle guest feedback to support business goals.

Candidates should have strong English communication, willingness to work long hours, and be able to coordinate shifts, weekends, and public holidays while maintaining a positive work environment and regulatory compliance.

Qualifications

• Experience in managing restaurant operations and staff.
• Ability to maintain guest service standards and respond to feedback.
• Strong communication and organizational skills.

Responsibilities

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction and revenue growth for restaurant
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts and arrange the part timer worker
• Manage and lead staff
• Control costs and minimize waste
• Nurture a positive working environment

Skills

Staff supervision

Guest service

Operations management

Cost control

English proficiency

Job description

Job Responsibilities

• Manage and oversee the entire restaurant operation
• Deliver superior guest services
• Ensuring guest satisfaction and revenue growth for restaurant
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts and arrange the part timer worker
• Manage and lead staff
• Control costs and minimize waste
• Nurture a positive working environment

Job Requirement are:

• You are required to work on compulsory split shifts
• You are required to work 6 days per week.
• Flexible weekly off according to business needs
• Willing to work long hours as per the business requirement
• You are required to work compulsory on weekends and public holidays.
• Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.
• You are required to open the restaurant and close the restaurant
• Daily Breakfast set up, as we are located inside the hotel
• Good command over written and spoken English
• Responding to guest review on social media and other digital platforms
• Strictly following all the local requirements of SFA