Restaurant Assistant Manager

tung lok central restaurant pte. ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Tung Lok Central Restaurant Pte. Ltd. in Singapore is seeking an experienced restaurant supervisor/manager to oversee daily operations, ensure exceptional guest experiences, and maintain high standards for food and service.

The role demands strong leadership, effective communication, and ability to manage high-volume periods. You will lead a team, monitor quality, handle inventories and budgets, and address guest feedback promptly.

Qualifications

• Experience in a similar role within high-volume or upscale restaurant environments.
• Strong leadership of restaurant operations, service standards, organization and problem-solving.

Responsibilities

• Manage daily restaurant operations to ensure smooth running of operations.
• Coordinate and supervise all aspects of service, ensuring customers have a positive experience.
• Monitor food and beverage quality to meet high standards.
• Maintain inventory, order supplies, and manage budgetary and financial operations.
• Resolve customer complaints and feedback with professionalism and efficiency.
• Lead, train, coach and motivate a team of staff.
• Handle customer complaints, inquiries, and feedback professionally.
• Ensure high standards of customer service are consistently met.
• Perform ad-hoc duties as assigned by the Company.

Skills

Leadership

Customer service

Operations management

Communication

Problem solving

Team coaching

Time management

POS systems

Tools

POS systems

Job description

Responsibilities:

• Manage daily restaurant operations to ensure smooth running of operations
• Coordinate and supervise all aspects of service, ensuring all customers have a positive experience
• Monitor food and beverage quality, ensuring they meet our high standards
• Maintain inventory, order supplies, and manage budgetary and financial operations
• Resolve customer complaints and feedback with professionalism and efficiency
• Lead, train, coach and motivate a team of the staff
• Handle customer complaints, inquiries, and feedback professionally
• Ensure high standards of customer service are consistently met
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Proven experience in a similar role within a high-volume or upscale restaurant environment
• Strong knowledge & leadership of restaurant operations, service standards, organizational, and problem-solving skills
• Excellent customer service and communication skills
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment
• Physical stamina to stand and walk for extended periods
• PC literate, well-organized, and self-motivated