Resident Experience & Support Specialist

Cushman & Wakefield; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Global company

Career development

Diversity & Inclusion

Employee benefits program

Job summary

Cushman & Wakefield in Singapore is seeking a Senior/Resident Relations Assistant to handle calls, assist residents, and route feedback to the right teams for timely follow-up. The role requires at least 1 year in a call center, the ability to work in a fast-paced environment, and excellent communication and multitasking skills.

The successful candidate will contribute to a respectful, responsive resident services operation.

Qualifications

• Minimum 1 year of call center experience.
• Able to work in a fast-paced environment.
• Strong communication and multitasking abilities.

Responsibilities

• Handle telephone calls professionally and with patience.
• Be attentive to residents' needs and display courteous conduct.
• Route feedback to property officers and contractors for same-day follow-up.
• Retrieve voicemails and callbacks to ensure feedback completion.
• Update online requests for bulky item removal in IEMS and coordinate with trades.

Skills

Call center experience

Multitasking

Communication skills

Job description

Cushman & Wakefield in Singapore is seeking a Senior/Resident Relations Assistant to handle calls, assist residents, and route feedback to the right teams for timely follow-up. The role requires at least 1 year in a call center, the ability to work in a fast-paced environment, and excellent communication and multitasking skills.

The successful candidate will contribute to a respectful, responsive resident services operation.