Residences Concierge

The Capitol Kempinski Hotel Singapore; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

The Capitol Kempinski Hotel Singapore invites a Concierge to join a hospitable team dedicated to anticipating and meeting tenants’ and guests’ needs. You will handle messages, mail and parcels with discretion and ensure service standards are met by arranging transportation, reservations and special events.

Ideal candidates demonstrate impeccable grooming, strong English communication, and at least 1 year of relevant experience, with good judgment and confidentiality.

Qualifications

• Impeccable grooming and articulation.
• Warm, pleasant, friendly and confident with good interpersonal skills.
• Possess good command of English (verbal and written).
• Minimum 1 year's relevant experience.
• Possess excellent judgment, attention to detail and ability to handle confidential information.

Responsibilities

• Perform concierge services including transportation and airline reservations for tenants.
• Answer guest questions and handle requests politely and efficiently.
• Keep updated on hotel services, local events and places of interest to assist tenants and guests.
• Keep records and deliver all incoming and outgoing mail, faxes, messages and parcels.
• Oversee lobby upkeep and support other departments when needed.

Skills

Impeccable grooming

Interpersonal skills

English proficiency

Confidentiality and judgment

Job description

SCOPE

Reporting to the Concierge Supervisor, the incumbent serves as a point of contact for tenants and guests, and is responsible for handling guest and tenant requests in a friendly and caring manner. He/she will handle message, mail and parcel addressed to our tenants, guests, and staff according to the hotel procedures and our service standards in order to ensure satisfaction. The incumbent makes an effort to anticipate and meet the needs of tenants and guests by making reservations, planning special events, parties and meetings.

OVERALL OBJECTIVES

• Perform concierge services such as arranging transportation, airline reservations and changes, or any special request from the tenants.
• Answer guest questions and handle guest requests in a polite and efficient manner.
• Keep updated on all information concerning the hotel services, local events, places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of tenants' and guests’ interest in order to be able to answer their requests and questions.
• Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future tenants, guests and hotel staff according to hotel procedures.
• Oversee the upkeep of the lobby, and at times, support other departments.

REQUIREMENTS

• Impeccable grooming and articulation.
• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English (verbal and written)
• Minimum 1 year's relevant experience.
• Possess excellent judgment, attention to detail and ability to handle confidential information