Guest Experience Specialist, Concierge (The Laurus)

Resorts World Sentosa; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Resorts World Sentosa is seeking a service-oriented Concierge in Singapore to support guest arrivals, departures, and daily operations. You will welcome guests, assist with luggage, escort to rooms, coordinate transportation, and maintain organized concierge areas to ensure a warm first and last impression.

The role requires at least 1 year in bell or guest service, strong communication, a friendly demeanor, and a proactive service attitude.

Qualifications

• Minimum GCE 'O' Level or equivalent.
• At least 1 year experience in bell or guest service roles.
• Excellent communication and a friendly, approachable demeanor.
• Team player with proactive service attitude.

Responsibilities

• Welcome guests on arrival and departure with courteous service.
• Handle luggage, parcels, and items with storage, tagging and retrieval.
• Escort guests to rooms and hotel facilities as needed.
• Assist with directions, transportation, and local information.
• Maintain the entrance, lobby, bell desk, and luggage storage areas.
• Support concierge, front office, and bell teams for smooth service.
• Respond promptly to guest requests and escalate complex issues.
• Ensure equipment and trolleys are clean and stored.
• Uphold grooming and brand standards.

Skills

Communication skills

Friendly demeanor

Team player

Guest service experience

Luggage handling

Education

GCE 'O' Level

Job description

We are seeking a service-oriented Concierge to support guest arrivals, departures, and day-to-day concierge operations. This role plays an important part in creating a warm first and last impression by assisting with luggage, guest escorting, transportation support, and general guest assistance, while ensuring all public-facing concierge areas remain organized and guest ready.

Key Responsibilities:

• Welcome guests warmly upon arrival and departure, offering assistance in a courteous and professional manner.
• Handle luggage, parcels, and guest items accurately and efficiently, including storage, tagging, tracking, and retrieval.
• Escort guests to rooms and hotel facilities when required.
• Assist with basic directions, transportation coordination, and general local information.
• Maintain the appearance and readiness of the entrance, lobby, bell desk, and luggage storage areas.
• Support Concierge, Front Office, and Butler teams to ensure smooth guest movement and service delivery.
• Respond promptly to guest requests within assigned scope and escalation more complex matters when required.
• Ensure equipment, trolleys, and operational tools are clean, functional, and properly stored.
• Uphold grooming, etiquette, and brand standards at all times.

Requirements:

• Minimum GCE 'O' Level or equivalent.
• Minimum 1 year experience in bell or guest service roles.
• Good communication skills and a friendly, approachable demeanor.
• Team player with a proactive and service-oriented attitude.
• Knowledge of hotel systems and concierge procedures is a plus.