Assistant Chief Concierge

south beach international hotel management pte. ltd.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

south beach international hotel management pte. ltd. is seeking a dedicated guest services professional to respond to guest requests for arrangements and unique needs, ensuring satisfaction and seamless service.

You will coordinate with multiple departments to fulfill requests, monitor operations notes, and maintain high standards of hospitality at all times. Responsibilities include greeting guests, providing information about the property and local area, and following up on outstanding

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Bellperson, Housekeeping, and other departments to resolve guest issues.
• Review shift logs and document pertinent information in logbooks.
• Ensure outstanding requests are prioritized and resolved.
• Monitor inventory and order general office supplies.
• Notify Loss Prevention/Security of guest reports of theft.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Serve as a role model and first point of contact for fairness and open communication.
• Report accidents, injuries, and unsafe conditions; follow company policies; maintain confidentiality.
• Welcome and acknowledge all guests; anticipate service needs; assist guests with disabilities; show appreciation.
• Communicate clearly and professionally; answer telephones with proper etiquette.
• Develop and maintain positive working relationships; ensure adherence to quality standards.
• Perform other reasonable job duties as requested by Supervisors.

Job description

POSITION SUMMARY

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Ensure that any outstanding requests from the previous day receive priority and are resolved.
• Monitor inventory and order general office supplies.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.