Reservations & Guest Care Specialist

Hilton; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Hilton NoMad Singapore is seeking a Reservations & Customer Care Agent to manage all room reservation enquiries and serve as the primary contact for guests, converting inquiries into bookings while upholding brand standards.

You will support revenue by handling inquiries efficiently, identifying sales opportunities, and ensuring reservations are accurate and aligned with guest expectations. Join Hilton's award-winning culture and grow with a global hospitality leader.

Qualifications

• Previous experience in reservations, customer service, or hospitality operations preferred.
• Strong telephone etiquette and excellent communication skills.
• High level of accuracy and strong administrative ability.
• Proficiency in computer systems and reservation platforms.
• Strong organisational skills and ability to multitask effectively.
• A guest-focused mindset with a strong commitment to service excellence.
• Ability to work under pressure in a fast-paced environment.
• Tertiary education or relevant hospitality qualifications are an advantage.

Responsibilities

• Handle all incoming room reservation enquiries in a timely and professional manner.
• Convert inquiries into confirmed bookings efficiently and accurately.
• Ensure all reservation details are recorded correctly and aligned with guest requirements.
• Provide clear and accurate information to support guest booking decisions.
• Respond to guest and customer enquiries with professionalism and courtesy.
• Maintain a highly professional telephone and email communication standard at all times.
• Deliver prompt, accurate, and helpful responses to guest booking requests.
• Ensure guest expectations are clearly understood and met during the reservation process.

Skills

Reservations experience

Customer service

Communication skills

Multitasking

Sales conversion

Telephone etiquette

Administrative skills

Education

Tertiary education or hospitality qualifications

Tools

Reservation systems

Job description

Hilton NoMad Singapore is seeking a Reservations & Customer Care Agent to manage all room reservation enquiries and serve as the primary contact for guests, converting inquiries into bookings while upholding brand standards.

You will support revenue by handling inquiries efficiently, identifying sales opportunities, and ensuring reservations are accurate and aligned with guest expectations. Join Hilton's award-winning culture and grow with a global hospitality leader.