Guest Experience & Reservations Specialist

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Hilton is seeking a Reservations Agent to manage room reservation enquiries and be the primary contact for guests, converting inquiries into bookings while upholding brand standards.

This role supports revenue generation by handling inquiries efficiently and ensuring all reservations are processed accurately according to guest expectations.

Candidates with reservations, customer service, or hospitality experience are preferred, with strong communication and accuracy in a fast-paced environment.

Qualifications

• Prior experience in reservations, customer service, or hospitality operations is preferred.
• Strong telephone etiquette and excellent communication skills.
• High level of accuracy and strong administrative ability.

Responsibilities

• Handle incoming room reservation enquiries in a timely and professional manner.
• Convert inquiries into confirmed bookings efficiently and accurately.
• Ensure reservation details are recorded correctly and aligned with guest requirements.
• Provide clear and accurate information to support guest booking decisions.
• Maintain professionalism in all written and verbal communications.

Skills

Reservations experience

Customer service

Hospitality operations

Education

Tertiary education/hospitality qualifications

Tools

Reservation systems

Job description

Hilton is seeking a Reservations Agent to manage room reservation enquiries and be the primary contact for guests, converting inquiries into bookings while upholding brand standards.

This role supports revenue generation by handling inquiries efficiently and ensuring all reservations are processed accurately according to guest expectations.

Candidates with reservations, customer service, or hospitality experience are preferred, with strong communication and accuracy in a fast-paced environment.