Reservation Agent - DoubleTree by Hilton Singapore Robertson Quay (Pre-opening)

ARAVEST SG MARLIN PM PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Hilton is seeking a Reservations Agent to be the first point of contact for guests, delivering hospitality from the start. You will accurately process and manage room reservations, respond to enquiries, and provide information on room types, rates, packages, and hotel services.

Using proactive selling and upselling, you will maximise room revenue while ensuring reservations meet brand standards. You will collaborate with Front Office, Sales and Revenue teams to optimise inventory and ensure a

Qualifications

• Hospitality mindset focused on delivering exceptional guest experience.
• Integrity: doing the right thing at all times.
• Leadership and teamwork to lead and collaborate across teams.
• Ownership and accountability for actions and decisions.
• Strong sense of urgency with discipline (Now).
• University degree or equivalent.
• Excellent command of written and spoken English and Chinese.
• Good interpersonal and communication skills.

Responsibilities

• Process and manage room reservations accurately and efficiently.
• Respond to enquiries and provide information on rates, packages, and services.
• Upsell to maximise room revenue while obeying brand standards.
• Coordinate with Front Office, Sales and Revenue teams.
• Maintain guest information and reservation records with accuracy.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now (urgency)

English (written/spoken)

Chinese

Interpersonal skills

Communication skills

Education

University graduate

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you'll be the first point of contact for guests seeking accommodation, delivering exceptional service from the very beginning of their journey. You'll accurately process and manage room reservations, respond promptly to enquiries, and provide guests with information about room types, rates, packages, and hotel services. Using proactive selling and upselling techniques, you'll maximise room revenue while ensuring every reservation is handled efficiently and in accordance with Hilton's brand standards. Working closely with Front Office, Sales, and Revenue teams, you'll help optimise room inventory and contribute to a seamless booking experience that reflects Hilton's commitment to outstanding hospitality.

Job Description & Requirements

As theReservationsAgent, you will be responsible for performing the following tasks to the highest standards:

• CompleteHilton Universitycourses and pass the tests.
• Familiar with hotel product knowledge and activities.
• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Check dailyall new reservations, cancel or change reservations, make sure information passedto relative departmentsarecorrect.
• Checkarrival guests or groups of 3-5daily, makingsure the guest information, requirementsand price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Alwaysmaintain asales attitude, not losingany sales opportunity inthehotel.
• Develop theReservations andGroup &Tour teams to maximize revenue onallenquiries.
• Make sure all commissionsare correct and followed-upon promptly.
• Make sure all reject business is filedwiththereasons.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Complytothe hotel credit policy and make sure all forecast revenues are met.
• Complywithset rooms supply and price control.
• Maintain and update guests’ information and sales data by reservation procedures.
• Maintain high level guest service standards.
• Ensure all informationinputis correct.
• Keep close attention to team members’ requirements, including attentiontoevery team member’s workload and duties, to fulfiloperation needs.
• Maintain clean and tidywork areasat all times.
• Comply with all company policies relating to reservations.
• Comply with all systems and proceduresas laid down bythehotel.
• Prioritizethe quality of reservations.
• Strictly follow brand standards.
• Ensure that all team members have a complete understanding of and adhere to thehotel’steam memberrules andregulations.
• Carryout any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth ofHospitality. Acting withIntegrityand always doing the right thing. Inspiring others throughLeadership. A belief thatTeamworkdrives the best outcomes. A sense ofOwnershipand accountability. And a focus on theNow, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Hospitality: We are passionate about delivering exceptional guest experience.
• Integrity: We do the right thing all the time
• Leadership: We are leaders in industry and our communities
• Teamwork: We are team players in everything we do
• Ownership: We are owners of our actions and decisions.
• Now: We operate with a sense of urgency and discipline
• University graduate.
• Excellent command of written and spoken in English and Chineseto meet business needs.
• Good interpersonaland communicationskills.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.