Renewals & Growth Account Executive

DUPREX SINGAPORE PTE LTD; Singapore; On-site; SGD 39,000 - 61,000; Full time

Benefits offered by this job

Renewal commission

Career growth opportunities

Friendly and supportive work env

Job summary

KAORI PTE. LTD. in Singapore is seeking an Account Executive to join our Hygiene Services team. You will maintain relationships with existing customers, manage contract renewals, handle inquiries, and support retention initiatives to drive business growth.

The role involves coordinating with Operations and Accounts, preparing quotations, pursuing upsell opportunities, and ensuring accurate records. Mandarin-speaking ability is a plus.

Qualifications

• Experience in service-based industries to understand customer needs and service delivery.
• Fluent in English; Mandarin is preferred to liaise with Mandarin-speaking customers.

Responsibilities

• Build and sustain strong relationships with existing customers to enhance retention and satisfaction
• Manage and coordinate contract renewals by following up on expiring agreements and ensuring timely renewals
• Address customer enquiries, concerns, and service requests promptly and professionally to maintain service quality
• Identify and pursue upselling and cross-selling opportunities to increase revenue from existing accounts
• Follow up on sales leads and enquiries through outbound calls and emails to convert prospects into customers
• Prepare and deliver accurate quotations, proposals, and renewal offers to support sales processes
• Maintain detailed records of customer interactions, quotations, and sales activities for reporting and analysis
• Collaborate with Operations and Accounts teams to coordinate service delivery and resolve issues efficiently
• Process customer orders and update customer records to ensure data accuracy and order fulfillment
• Prepare sales and customer account reports to inform management decisions
• Support general administrative tasks and perform additional duties as assigned by management
• Achieve renewal and sales targets set by the company through proactive customer engagement and follow-up

Skills

Account management

Customer relations

Sales negotiations

Quotations

Upselling

Follow-up calls

Job description

KAORI PTE. LTD. in Singapore is seeking an Account Executive to join our Hygiene Services team. You will maintain relationships with existing customers, manage contract renewals, handle inquiries, and support retention initiatives to drive business growth.

The role involves coordinating with Operations and Accounts, preparing quotations, pursuing upsell opportunities, and ensuring accurate records. Mandarin-speaking ability is a plus.