Account & Renewal Specialist — Customer Success

DUPREX SINGAPORE PTE LTD; Singapore; On-site; SGD 39,000 - 78,000; Full time

Benefits offered by this job

Renewal commission for every contract

Career growth opportunities

Friendly and supportive work culture

Job summary

KAORI PTE. LTD. is seeking a proactive Account Executive to join the Hygiene Services team in Singapore.

You will maintain relationships with existing customers, manage renewals, follow up on leads, prepare quotations, and support retention initiatives to drive business growth. Ideal candidates will have service-industry experience and the ability to liaise with Mandarin-speaking customers. The role offers basic salary plus renewal commissions and opportunities for career advancement in a

Qualifications

• Experience in service-based industries
• Ability to speak Mandarin to liaise with Mandarin-speaking customers

Responsibilities

• Build and sustain strong relationships with existing customers to enhance retention and satisfaction
• Manage and coordinate contract renewals by following up on expiring agreements and ensuring timely renewals
• Address customer enquiries, concerns, and service requests promptly and professionally to maintain service quality
• Identify and pursue upselling and cross-selling opportunities to increase revenue from existing accounts
• Follow up on sales leads and enquiries through outbound calls and emails to convert prospects into customers
• Prepare and deliver accurate quotations, proposals, and renewal offers to support sales processes
• Maintain detailed records of customer interactions, quotations, and sales activities for reporting and analysis
• Collaborate with Operations and Accounts teams to coordinate service delivery and resolve issues efficiently
• Process customer orders and update customer records to ensure data accuracy and order fulfillment
• Prepare sales and customer account reports to inform management decisions
• Support general administrative tasks and perform additional duties as assigned by management
• Achieve renewal and sales targets set by the company through proactive customer engagement and follow-up

Job description

KAORI PTE. LTD. is seeking a proactive Account Executive to join the Hygiene Services team in Singapore.

You will maintain relationships with existing customers, manage renewals, follow up on leads, prepare quotations, and support retention initiatives to drive business growth. Ideal candidates will have service-industry experience and the ability to liaise with Mandarin-speaking customers. The role offers basic salary plus renewal commissions and opportunities for career advancement in a