Remote Technical Account Manager — AI Legal Tech

Relativity; Singapore; Remote; SGD 90,000 - 130,000; Full time

Job summary

Relativity is expanding its Singapore team and invites mid-level professionals to support our growing customer base across Asia. This role involves understanding customer projects, guiding incident resolutions, and applying Knowledge-Centered Support practices to ensure high service quality.

Ideal candidates have 5+ years in customer-facing technical roles, strong cross-functional collaboration, and experience with SaaS/Hybrid environments.

Qualifications

• 5+ years of experience in a technical role supporting customers directly.
• Proven ability to manage technical relationships and resolve complex issues.
• Strong problem-solving and cross-functional collaboration skills.

Responsibilities

• Develop a strong understanding of customer projects and proactively minimize service impact.
• Guide resolution of critical customer incidents.
• Apply and contribute to Knowledge-Centered Support (KCS) processes and best practices.
• Maintain accountability for service quality and anticipate future demand for capacity planning.
• Lead internal service review meetings focused on performance, quality, and continuous improvement.
• Collaborate with Product, Engineering, and Operations to troubleshoot and resolve issues.
• Provide best practices and technical guidance to customers on effective platform usage.
• Participate in on‑call rotations or flexible support schedules as needed.

Skills

Data Analysis

Data Intelligence

Data Science

Data Visualization

Information Governance

Legal Practices

Legal Research

Project Management

Risk Management

SQL

Tools

Relativity Platform

Job description

Relativity is expanding its Singapore team and invites mid-level professionals to support our growing customer base across Asia. This role involves understanding customer projects, guiding incident resolutions, and applying Knowledge-Centered Support practices to ensure high service quality.

Ideal candidates have 5+ years in customer-facing technical roles, strong cross-functional collaboration, and experience with SaaS/Hybrid environments.