Remote Reservations & Travel Agent - Singapore | WFH | Training Provided

Mashreq Bank; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A travel service company is seeking a Remote Reservations & Travel Agent in Singapore. This role involves assisting clients with travel bookings and inquiries from home. Ideal for individuals passionate about travel and customer service. Comprehensive training is provided, along with flexible working hours. Join a supportive team and build your career in the travel industry while enjoying competitive salary and growth opportunities.

Benefits

Comprehensive training

Competitive salary with performance incentives

Flexible working hours

Supportive team environment

Qualifications

• No prior experience required.
• Previous experience in customer service or travel-related roles is an advantage.

Responsibilities

• Handle inbound and outbound travel reservations.
• Assist clients with bookings for flights, hotels, and rentals.
• Provide accurate travel information.
• Resolve customer queries and complaints efficiently.
• Maintain detailed records of client interactions.
• Coordinate with travel partners for bookings.
• Offer personalized travel solutions.
• Stay updated on industry trends.

Skills

Strong communication skills

Customer service orientation

Basic computer literacy

Detail-oriented

Problem-solving mindset

Passion for travel

Job description

Job Summary

HR Service Jobs is seeking a dynamic and customer-focused Remote Reservations & Travel Agent to join our growing team in Singapore. This fully remote role is perfect for individuals passionate about delivering exceptional travel experiences, providing seamless booking assistance, and ensuring customer satisfaction. The ideal candidate will act as the first point of contact for clients seeking travel arrangements, guiding them through bookings, itineraries, and travel inquiries with professionalism and efficiency. No prior experience is required, as full training will be provided.

Key Responsibilities

• Handle inbound and outbound travel reservations via phone, email, or chat.
• Assist clients with flight, hotel, car rental, and package bookings.
• Provide accurate travel information, policies, and pricing details.
• Resolve customer queries, complaints, and booking modifications efficiently.
• Maintain detailed records of client interactions and bookings in the system.
• Coordinate with travel partners and suppliers to ensure smooth bookings.
• Offer personalized travel solutions to meet customer needs.
• Stay updated on industry trends, promotions, and travel advisories.

Required Skills and Qualifications

• Strong communication skills, both verbal and written.
• Customer service orientation with a professional and friendly demeanor.
• Basic computer literacy and ability to learn new software quickly.
• Detail-oriented with strong organizational skills.
• Problem-solving mindset and ability to handle multiple tasks simultaneously.
• Passion for travel and knowledge of travel products is a plus.

Experience

• No prior experience required.
• Previous experience in customer service, reservations, or travel-related roles is an advantage but not mandatory.

Working Hours

• Flexible work-from-home schedule.
• Full-time and part-time options available.
• Shifts may vary, including evenings and weekends depending on client needs.

Knowledge, Skills, and Abilities

• Ability to learn travel booking systems and procedures quickly.
• Strong interpersonal skills to interact with diverse clients.
• Patience and adaptability to handle challenging situations.
• Attention to detail and accuracy in data entry and booking confirmations.
• Ability to work independently while maintaining high productivity.

Benefits

• Work from the comfort of your home.
• Comprehensive training provided to all new hires.
• Competitive salary with performance incentives.
• Opportunity for growth and career advancement in the travel industry.
• Supportive team environment with ongoing guidance and mentorship.
• Flexible working hours tailored to your lifestyle.

Why Join Us

Joining HR Service Jobs as a Remote Reservations & Travel Agent gives you the opportunity to build a career in the dynamic travel industry while enjoying the flexibility of a work-from-home environment. You will be part of a supportive team that values your growth, invests in your training, and empowers you to create memorable travel experiences for clients across the globe.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter detailing their interest in the role via our online application portal or email us. Selected applicants will be contacted for virtual interviews and onboarding.