Remote & Onsite Desktop Engineer

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED seeks an IT support specialist to deliver onsite and remote desktop support to end users. You will escalate incidents, image devices, assist with deployment and refresh cycles, and keep accurate records in the ticketing system.

You will create and maintain technical documentation, ensure compliance with IT policies and security standards, and provide support for Windows and Office 365 across various sites as required.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Escalate unresolved incidents to resolver groups or vendors.
• Perform desktop/laptop imaging and re-imaging.
• Support device deployment, replacement and refresh cycles.
• Update incident and service request records in the ticketing system.
• Create and maintain work instructions, procedures, and docs.
• Ensure IT policy, security standards, and procedures are followed.
• Provide support for Windows and Office 365 issues.
• Assist users across multiple customer sites as needed.

Job description

ITCAN PTE. LIMITED seeks an IT support specialist to deliver onsite and remote desktop support to end users. You will escalate incidents, image devices, assist with deployment and refresh cycles, and keep accurate records in the ticketing system.

You will create and maintain technical documentation, ensure compliance with IT policies and security standards, and provide support for Windows and Office 365 across various sites as required.