Remote & On-Site IT Support Engineer (12-Month Contract)

The Supreme HR Advisory Pte. Ltd.

Singapore

On-site

SGD 29,000 - 33,000

Full time

14 days+

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Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an Associate Support Engineer on a 12-month contract to provide desk-side and remote IT support in Singapore. The role focuses on troubleshooting and maintaining desktop hardware, software, and networking issues for clients.

You will work 9am–6pm, Mon–Fri, with on-site and remote support, and you will report to the Team Lead/Manager. A 12-month contract and salary range reflect the market for an entry-mid level IT support position.

Qualifications

1–2 years of experience in IT support.
Nitec or Diploma in Information Technology.
Strong desktop hardware/software troubleshooting skills.
Customer-focused with ability to document issues.

Responsibilities

Provide on-site and remote support to resolve IT issues (hardware/software/network) on notebooks/desktops and peripherals.
Perform installations, migrations and troubleshooting.
Resolve issues outside normal hours when required.
Participate in service ticketing and scheduling processes.
Adhere to SOPs and escalate to Level 2/3 support.
Provide in-house helpdesk via phone/email/remote access.
Document troubleshooting and resolution steps.
Assist in customer training when required.
Keep customers informed on progress and developments.
Report to Team Lead/Manager; prepare daily/weekly activity reports.
Support other tasks and projects as assigned by Manager.