Remote GRC Product Success Manager

Workiva Inc.; Singapore; Remote; SGD 120,000 - 160,000; Full time

Job summary

Workiva is seeking a Product Success Manager - GRC to drive adoption and growth for our governance, risk, and compliance solutions. You will work directly with customers to enhance their experience, build reference accounts, and partner with internal teams to monitor satisfaction and deliver programs.

Based in our Growth Team, you will define success for GRC solutions, analyze renewal risk, and align with global teams to ensure best-in-class customer outcomes.

Qualifications

• 4+ years of experience in Customer Success, Product Management, or Professional Services within a software organization, preferably SaaS.
• Undergraduate degree or equivalent combination of relevant career experience.
• Experience with governance, risk, and compliance programs, with solution implementation experience preferred.

Responsibilities

• Review customer accounts and collaborate across internal teams to address platform needs and technical troubleshooting
• Analyze customer renewal likelihood and help manage risks to mitigate churn
• Interpret customer satisfaction metrics and develop strategies to improve them
• Define new product insights and metrics that drive organizational decisions
• Represent Customer Success within Product Development to ensure new features add customer value
• Scale emerging solutions and challenge current operating methods to improve customer satisfaction
• Partner with leadership to drive decisions impacting the product and customer experience
• Align with global teams to ensure best-in-class product success processes
• Enable Customer Success teams to deliver meaningful value to customers
• Enable customers and internal teams on the benefits of new product releases

Skills

Customer Success

Product Management

SaaS

Education

Undergraduate degree

Job description

Workiva is seeking a Product Success Manager - GRC to drive adoption and growth for our governance, risk, and compliance solutions. You will work directly with customers to enhance their experience, build reference accounts, and partner with internal teams to monitor satisfaction and deliver programs.

Based in our Growth Team, you will define success for GRC solutions, analyze renewal risk, and align with global teams to ensure best-in-class customer outcomes.