Remote Customer Experience Associate

The Elitejob; Singapore; Hybrid; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Employee discount

Remote work options

Career growth

Job summary

Amazon is seeking enthusiastic Customer Service Associates in Singapore. The role offers the flexibility to work from home or in the office, delivering exceptional support by addressing queries, resolving issues, and enhancing the customer experience.

Ideal candidates have solid customer service experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Benefits include healthcare and employee discounts along with career growth opportunities.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or client service background.
• Strong phone handling and active listening; English fluency.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service issues by clarifying the customer complaint and providing best solution.
• Provide accurate information using the right methods and tools.
• Handle complaints and follow up to ensure resolution.
• Keep records of customer interactions and process accounts.

Skills

Phone handling

Active listening

CRM familiarity

Communication skills

Multitasking

Time management

English proficiency

Teamwork

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Amazon is seeking enthusiastic Customer Service Associates in Singapore. The role offers the flexibility to work from home or in the office, delivering exceptional support by addressing queries, resolving issues, and enhancing the customer experience.

Ideal candidates have solid customer service experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Benefits include healthcare and employee discounts along with career growth opportunities.