Remote Billing & Accounts Specialist

MRI India; Singapore; On-site; SGD 33,000 - 60,000; Full time

Benefits offered by this job

Flexible working arrangements

Annual performance-related bonus

16 hours of Flexi Timeoff

Me Days: additional 3 days of annual 


Engaging, fun & inclusive culture: MRI

Job summary

MRI Software is hiring for a billing operations role focused on day-to-day support, billing accuracy, and client communication in a busy APAC environment. You will handle account changes, payment processes, and reporting while coordinating with clients and vendors to keep billing operations efficient.

The role requires at least 2 years in similar operations, strong English, and optional Chinese/Malay/Indian language skills. Flexible work arrangements and generous leave are provided.

Qualifications

• At least 2 years of day-to-day operational support in billing, accounting, customer service, or credit control.
• Experience in the electricity retail or utility industry would be an advantage.
• Minimum qualification of GCE ‘O’ level, Diploma, Degree or equivalent in the relevant field.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Proficient in English. Ability to converse in Chinese, Malay or Indian will be a benefit.

Responsibilities

• Provide excellent customer service to handle general billing and account inquiries and resolve customer’s concern.
• Verify and process applications such as account opening, closing, and modification.
• Verify and process bills generated from system in an accurate and timely manner.
• Perform billing adjustment, mass charges/rebates when required.
• Handle payment collection tasks and ensure smooth file transfers for payment interfaces.
• Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution.
• Prepare and submit periodic or ad-hoc reports to both client and internal departments.
• Coordinate closely with client and third-party vendors to ensure smooth communication, facilitating efficient billing operations.
• Assist in software related enquiries.
• Work closely with the consultants and engineers to resolve escalated issues quickly and effectively.

Skills

Billing

Customer service

Credit control

Interpersonal skills

Time management

Organization

Proficient in English

Multilingual (Chinese/Malay/Indian)

Education

GCE O level

Diploma

Degree

Job description

MRI Software is hiring for a billing operations role focused on day-to-day support, billing accuracy, and client communication in a busy APAC environment. You will handle account changes, payment processes, and reporting while coordinating with clients and vendors to keep billing operations efficient.

The role requires at least 2 years in similar operations, strong English, and optional Chinese/Malay/Indian language skills. Flexible work arrangements and generous leave are provided.