Reliability & Incident Response Engineer

Activate Interactive; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Fun working environment

Employee Wellness Programme

Opportunity to work on Singapore Government Agencies projects

Structured development framework

Job summary

Activate Interactive is looking for an Operations Support Engineer to join their development team in Singapore. This role focuses on providing L2 and L3 support to ensure the reliability and efficiency of technical infrastructure. Candidates should hold a degree in computer science or related fields and have relevant experience in IT operations.

The position is a 12-month contract with a possibility of extension based on performance and offers a fun working environment along with various benefits, including wellness programs and growth opportunities.

Qualifications

• Proven experience as an Operations Engineer or similar role in an IT setting.
• Experience with ITSM tools for change and incident management.
• Familiarity with cloud-native monitoring and full-stack monitoring.

Responsibilities

• Monitor and analyze product environments for optimum system performance.
• Manage application and security incidents to meet SLAs.
• Develop operational processes and documentation for compliance.

Skills

L2 and L3 code-level support

Change management

Incident management workflows

Agile methodologies

DevOps pipelines

Education

Bachelor's degree in computer science or related field

Tools

ITSM tools (e.g., Remedy, Zendesk)

APM tools

Scripting tools (e.g., Terraform, Ansible)

Job description

Activate Interactive is looking for an Operations Support Engineer to join their development team in Singapore. This role focuses on providing L2 and L3 support to ensure the reliability and efficiency of technical infrastructure. Candidates should hold a degree in computer science or related fields and have relevant experience in IT operations.

The position is a 12-month contract with a possibility of extension based on performance and offers a fun working environment along with various benefits, including wellness programs and growth opportunities.