Release Manager

ERP21 PTE LTD; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ERP21 PTE LTD in Singapore seeks an experienced Release Manager to own end-to-end release processes for core banking changes. You will coordinate across development, QA, infra, and business teams, chair CAB meetings, and ensure governance and compliance with MAS TRM guidelines.

You will manage dependencies across banking modules, oversee downtime and EOD impacts, maintain comprehensive release documentation, and drive continuous improvement in release practices through metrics and stakeholder

Qualifications

• 5-8 years of experience in IT release or change management in banking/financial services.
• Proven track record coordinating core banking system releases (Finacle, Temenos, Flexcube, or similar).
• Strong understanding of banking product lifecycle and regulatory requirements.
• Familiarity with CI/CD and deployment automation is a plus.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own the end-to-end release management process for core banking changes, including planning and calendar management.
• Coordinate release activities across development, QA/testing, infrastructure and business teams.
• Chair CAB meetings and present release readiness, risks and rollback plans.
• Define and enforce release governance standards in line with change management framework.
• Manage dependencies across core banking modules and coordinate with vendors for third-party releases.
• Plan release windows including downtime, batch/EOD impact and blackout periods.
• Maintain release docs: notes, deployment plans, rollback procedures, post-implementation reviews.
• Monitor risks and escalate issues; coordinate contingency/rollback actions as needed.
• Work with test managers to secure SIT/UAT sign-off before release approval.
• Track release metrics and drive continuous improvement of the release process.
• Ensure releases comply with internal audit, regulatory and change management requirements (MAS TRM).
• Support incident management during and after releases, coordinating resolution actions.

Skills

Release management

Change management

Stakeholder management

CAB meetings

ITIL

Tools

ServiceNow

JIRA

Remedy

Job description

Key Responsibilities

• Own the end-to-end release management process for core banking system changes, including planning, scheduling, and release calendar management.
• Coordinate release activities across development, QA/testing, infrastructure, and business teams to ensure readiness for each release.
• Chair and facilitate Change Advisory Board (CAB) meetings and go/no-go decisions, presenting release readiness, risks, and rollback plans.
• Define and enforce release governance standards, policies, and best practices in line with the bank's change management framework.
• Manage release dependencies across core banking modules (e.g., deposits, loans, account maintenance) and coordinate with vendors for third-party system releases.
• Plan and oversee release windows, including coordination of system downtime, batch/EOD processing impact, and business blackout periods.
• Maintain release documentation, including release notes, deployment plans, rollback procedures, and post-implementation review reports.
• Monitor and manage risks associated with releases, escalating issues and coordinating contingency/rollback actions when required.
• Work closely with test managers to ensure testing sign-off (SIT/UAT) is obtained before release approval.
• Track release metrics (e.g., deployment success rate, rollback frequency, incident-linked releases) and drive continuous improvement in the release process.
• Ensure all releases comply with internal audit, regulatory, and change management requirements (e.g., MAS guidelines on technology risk management).
• Support incident management during and after releases, coordinating with relevant teams to resolve deployment-related issues.

Requirements

• 5-8 years of experience in IT release management, change management, or release/deployment coordination within banking or financial services.
• Proven experience managing releases for core banking systems (e.g., Finacle, Temenos T24/Transact, Flexcube, or similar platforms) is highly preferred.
• Solid understanding of the commercial banking product lifecycle: deposits, loans/credit facilities, trade finance, or cash management.
• Strong knowledge of release and change management frameworks (e.g., ITIL) and the software development lifecycle (Waterfall and/or Agile/DevOps).
• Experience with release/change management tools (e.g., ServiceNow, JIRA, Remedy, or equivalent).
• Familiarity with core banking batch/end-of-day processing cycles and their impact on release scheduling.
• Working knowledge of banking regulatory and technology risk requirements (e.g., MAS TRM guidelines) as they relate to change and release management.
• Exposure to CI/CD tools and deployment automation is an advantage, though not mandatory.
• Strong stakeholder management, communication, and coordination skills, with the ability to manage competing priorities under pressure.