Membership Manager (Sales)

MEMBERS ONLY HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Mandala Club in Singapore invites applications for a Membership Manager (Sales) who will report to the Head of Membership and drive membership sales, acquisition operations and engagement in a vibrant, high-performing setting.

You will oversee end-to-end sales processes, onboarding, events, and communications to ensure a world-class member experience and strong community growth at the Mandala Club.

Responsibilities

• Lead new member acquisition through guiding leads through the full sales cycle.
• Create and execute membership sales and marketing plans and initiatives.
• Work with marketing on automation and collateral development.
• Engage and retain members through events, experiences, and networking.
• Oversee lead generation—advertising, on/off-site events, referrals, funnel optimization.

Tools

CRM system

Job description

ROLE.

ROLE OVERVIEW

Membership Manager (Sales)

You will report to the Head of Membership and will lead membership sales, acquisition operations and engagement in a fun and high-performing environment. This role will give you the opportunity to build relationships with the industry leaders and rising stars who make up our membership base.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

What willyou do:

This is a membership sales and community engagement position, based out of Mandala Club premises in Singapore. You will be responsible fornew member acquisition through guiding all general leads through the entiresales cycle, from the creation of creative and innovative membership sales andmarketing plans, prospecting, through to members onboarding to CRM throughoutthe member lifecycle. Use of membership and sales data to identify trends andlead generation opportunities is critical.

• Sales Operations Management
  • Ensure Membership Acquisition Team KPIs are fulfilled:
    • Sales leads data research & outreach is completed daily
    • Tours are hittingvolume targets
    • Prospective member tours are converted to new membership sales
    • Customer Acquisition Cost is within budget (ENT)
    • Pipeline targets are hit monthly
    • Sales lead platformis updated on a weeklybasis
  • End-to-end management of all pipelines related sales initiatives
  • Proactively identifying new sales opportunities on- and off-site
  • Create and executenew membership sales and marketingplans, and new initiatives
  • Work closely with other departments team to streamline members and prospective member communication
  • Report on sales trends, challenges, acquisition data insights andevolving member needs and align it with marketing and salesstrategy
  • Ensure prospective memberprofile notes are populated daily and are accessible by anyone else withmember feedback touchpoint
  • Work closely with marketing on relevant automation and membership marketingcollateral development
• Member Integration & Onboarding Management
  • Ensure new memberonboarding process is streamlined and relevant data is recordedin CRM platform
  • Ensure new members are invited to networkingevents and well-integrated into the Mandala Club team and community
  • Manage new members on board, new member induction processes, and provide the very best start to their membershipand club experience.
• Engagement& Retention
  • Develop, implement & oversee a recurringcalendar of events, experiences, perks and activities for prospective ¤t members
  • Work closely with other departments on event ideation& execution, creatingmarketing collaterals, post-event feedback evaluation, etc.
  • Partner with all departments and colleaguesacross the club to ensure that the membershipremains world class.
  • Foster membership engagement through experiences, eventsand get-togethers, bringingboth members and the community together, increasing their connectionwith the membership.
  • Ensure thatmembership engagement plansfocus on each day of the week, including quieter times in the club, such asweekends, mornings, or evenings.
  • Oversee lead generation:
    • advertising
    • acquisition events both on and off-site
    • referral campaigns
    • funnel optimization
  • Act as the face of the club to members,responding positively to allenquiries and needs of our members, ensuring timely resolutions to issues thatmay arise.
  • Being present on the club floor as much as possible.
  • Form and executecreative plans to support member retention.
• The need for flexibility
  • An essential part of this role is to be flexible with the needs of the membership, club and business, and to be willing to work outside ‘office hours’. The Mandala club operates across multiple sites, at night, on weekends and holidays as does our dedication to the membership experience. Your rota may reflect this and is mandatory when required.