Host / Guest Relations

Wola-Recruitment-Pte.-Ltd.; Singapore; Presencial; SGD 24 000 - 36 000; Tempo integral

Resumo da oferta

Wola-Recruitment-Pte.-Ltd. is assisting an established F&B and entertainment brand to fill a Host / Guest Relations role at Far East Square. You will be the first point of contact for guests, manage reservations, seating, and ensure a smooth and engaging dining experience.

You should be confident with guests, enjoy a lively service setting, and work well in a team alongside managers and service staff. Evening, weekend, and public holiday rosters apply, with a 6-day work week and a one-hour

Qualificações

• Experience in front-of-house or guest-facing roles in F&B, hospitality, events or similar environments preferred.
• Confident and comfortable engaging with customers in a lively setting.
• Strong communication and interpersonal skills; service-oriented.
• Able to work well within a front-of-house team and handle guest flow.

Responsabilidades

• Welcome guests upon arrival and engage with them professionally.
• Manage reservations, walk-ins and waiting lists; coordinate seating.
• Escort guests to tables and maintain smooth guest flow during service.
• Promote restaurant concepts, events and live music when appropriate.
• Attend to guest inquiries and special requests; provide basic service recovery as needed.
• Collaborate with Restaurant Managers and service staff to ensure smooth operations.

Conhecimentos

Customer service

Communication skills

Interpersonal skills

Team player

Reservations handling

Descrição da oferta de emprego

Our client, an established F&B and entertainment brand integrating Sichuan cuisine, dining and live music, is seeking a Host / Guest Relations team member to support its restaurant operations at Far East Square.

The successful candidate will serve as one of the key front-of-house representatives and first points of contact for guests, supporting reservations, seating arrangements, guest engagement and the overall customer experience.

Key Responsibilities

• Welcome and engage guests upon arrival.
• Manage reservations, walk-ins and waiting lists.
• Coordinate table allocation and seating arrangements.
• Escort guests to their tables and maintain smooth guest flow during busy service periods.
• Introduce restaurant concepts, promotions, events and live-music arrangements when appropriate.
• Attend to guest enquiries and special requests.
• Coordinate closely with Restaurant Managers and service staff to support smooth daily operations.
• Assist with guest feedback and basic service recovery.
• Maintain a professional and presentable reception and entrance area.
• Support guest engagement during events and live performances.
• Perform other front-of-house duties as assigned by management.

Requirements

• Relevant customer-facing experience in F&B, hospitality, entertainment, events or similar environments is preferred.
• Confident and comfortable engaging with customers.
• Good communication and interpersonal skills.
• Service-oriented with a professional approach when attending to guests.
• Energetic and comfortable working in a lively restaurant and entertainment environment.
• Able to handle reservations, seating arrangements and guest-flow coordination.
• Able to work effectively as part of a front-of-house team.
• Comfortable working evening/night shifts, weekends and public holidays according to roster.

Working Arrangement

• 6-day work week
• Off Day: As per roster
• Evening / night working hours
• 1-hour break
• Working hours are currently under discussion and subject to final confirmation.