Regional Service Cost & Performance Lead

Samsung Electronics; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Samsung Electronics in Singapore seeks a Regional Service Cost & Management Support Manager to drive service cost strategy and operational performance across Southeast Asia and Oceania. You will coordinate between HQ Korea and regional subsidiaries, using English and Korean for business communication.

The role emphasizes cost efficiency, regional projects, and performance tracking, with responsibilities spanning reporting, process refinement, and stakeholder collaboration.

Qualifications

• Bachelor’s degree required with 8+ years in service operations, cost management or similar.
• Strong analytical skills and ability to translate data into insights.
• Proficiency in Excel, PowerPoint and Word; SAP/Tableau/AI tools a plus.
• Excellent cross-functional communication across countries and HQ.

Responsibilities

• Support regional service cost strategy and KPI monitoring across SEAO.
• Prepare reports and dashboards; provide insights for management decisions.
• Coordinate with subsidiaries and HQ to drive cost efficiency and project delivery.
• Monitor MPUs, component repair guidelines, and quality metrics regionally.

Skills

Analytical skills

Communication & coordination

Organization & prioritization

Bilingual English/Korean

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Word

SAP

Tableau

AI tools

Job description

Samsung Electronics in Singapore seeks a Regional Service Cost & Management Support Manager to drive service cost strategy and operational performance across Southeast Asia and Oceania. You will coordinate between HQ Korea and regional subsidiaries, using English and Korean for business communication.

The role emphasizes cost efficiency, regional projects, and performance tracking, with responsibilities spanning reporting, process refinement, and stakeholder collaboration.