Regional Senior Technical Support Engineer - 20-40% Travel

Kulicke & Soffa Pte Ltd

Singapore

On-site

SGD 130,000 - 180,000

Full time

10 days ago

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Job summary

Kulicke and Soffa Industries, Inc. in Singapore is seeking a Senior Engineer, Technical Support to be the regional technical expert for wire-bonding products and to help customers maximize performance and reliability.

You will provide advanced troubleshooting, collaborate with global engineering teams, and guide field service and sales teams on product applications, deployments, and best practices to ensure customer success.

Qualifications

Engineering degree or diploma required.
Minimum five years in semiconductor assembly/manufacturing preferred.
Must be able to diagnose complex technical issues.
Strong communication and stakeholder management skills.
Willing to travel internationally up to 20–40%.

Responsibilities

Serve as the regional technical expert for K&S wire-bonding products, providing advanced troubleshooting and technical support to customers, Sales, and Field Service teams.
Deliver technical guidance on product applications, training, processes, and best practices to support customer success and equipment performance.
Investigate product-related issues, identify root causes, and work closely with product and engineering teams to drive effective solutions and continuous improvement.
Assess customer needs and recommend product upgrades, coordinating implementation and deployment across the region.
Create, review, and communicate technical bulletins, alerts, and support documentation to ensure field teams have timely and accurate information.
Support the introduction of new products by establishing site readiness requirements and ensuring the availability of tools, materials, and technical resources.
Coordinate and support product retrofit activities, including logistics, documentation, progress tracking, and corrective actions when required.
Provide hands‑on support at customer sites to resolve complex technical issues and ensure a high level of customer satisfaction.
Perform other duties and projects as assigned.