Senior Semiconductor Equipment Technical Support Engineer

KLA-Belgium; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

KLA seeks a highly skilled Technical Support Engineer to support semiconductor manufacturing equipment for customers in Singapore and across Asia. You will handle complex issues, perform advanced troubleshooting, manage escalations, and work with field service, engineering, and customer teams to restore equipment performance.

You will analyze data, develop corrective actions, and communicate plans to diverse stakeholders, while traveling 20-50% as needed to customer fabs in the region.

Qualifications

• Strong hands-on troubleshooting skills with the ability to interpret equipment logs, diagnostic data, inspection results, system parameters, and failure symptoms.
• Leading and driving multi-disciplined teams to resolve complex issues in stressful situations.

Responsibilities

• Provide advanced technical support for complex semiconductor equipment issues, including escalations that cannot be resolved by first-line field support.
• Analyze tool data, inspection reports, system logs, diagnostic results, and customer observations to determine root cause and recommend effective corrective actions.
• Develop, document, and communicate clear Plans of Action and Corrective Action Plans for customers, field service teams, and internal stakeholders.
• Support onsite customer escalations, including troubleshooting, corrective actions, recovery activities, and post-repair verification.
• Collaborate with Customer Service Engineers, Technical Support Managers, product engineers, design engineering, software teams, and regional experts to resolve escalations efficiently.
• Lead or support service alert and escalation meetings, track open actions, and provide timely technical updates to service management and customer-facing teams.
• Prepare professional service reports, escalation summaries, postmortem reports, and structured problem-solving documentation.
• Capture lessons learned and develop best-known methods, troubleshooting procedures, training materials, and technical documentation for regional service teams.
• Support equipment installations, upgrades, customer acceptance activities, and production ramp readiness where technical support expertise is required.
• Contribute to continuous improvement initiatives by identifying opportunities to improve product reliability, maintainability, serviceability, and training, and by providing feedback to the appropriate engineering or support organization.

Skills

Hands-on troubleshooting

Willingness to travel

Team leadership

Education

Doctorate (Academic) Degree

Master's Degree

Bachelor's Degree

Job description

KLA seeks a highly skilled Technical Support Engineer to support semiconductor manufacturing equipment for customers in Singapore and across Asia. You will handle complex issues, perform advanced troubleshooting, manage escalations, and work with field service, engineering, and customer teams to restore equipment performance.

You will analyze data, develop corrective actions, and communicate plans to diverse stakeholders, while traveling 20-50% as needed to customer fabs in the region.