Senior Engineer, Customer Support (Technical)

KULICKE & SOFFA PTE. LTD.; Singapore; On-site; SGD 85,000 - 120,000; Full time

Job summary

Kulicke and Soffa Industries, Inc. in Singapore is seeking a Senior Engineer, Technical Support to act as a regional technical expert for wire-bonding products. You will troubleshoot, guide product applications, and collaborate with product/engineering teams to resolve issues and drive improvements.

Based in Singapore, you will support field teams and customers, travel up to 20-40% internationally, and ensure readiness for new product deployments across the region.

Qualifications

• Degree or Diploma in an engineering-related discipline.
• At least five years of work experience in the semiconductor assembly manufacturing industry is preferred.
• Knowledge of wire bonding technologies with process application experience is an advantage.
• Competent in Microsoft Office and able to effectively use diagnostic tools, such as oscilloscopes and encoder alignment tools.
• Strong technical troubleshooting and problem-solving skills, ideally within semiconductor equipment, electronics, automation, or a related industry.
• Excellent communication and stakeholder management skills, with the ability to work effectively with customers and cross-functional teams.
• Willing and comfortable to travel internationally up to 20-40% of the time to support customers, field teams, product deployments, and business needs across the region.

Responsibilities

• Serve as the regional technical expert for K&S wire-bonding products, providing advanced troubleshooting and technical support to customers, Sales, and Field Service teams.
• Deliver technical guidance on product applications, training, processes, and best practices to support customer success and equipment performance.
• Investigate product-related issues, identify root causes, and work closely with product and engineering teams to drive effective solutions and continuous improvement.
• Assess customer needs and recommend product upgrades, coordinating implementation and deployment across the region.
• Create, review, and communicate technical bulletins, alerts, and support documentation to ensure field teams have timely and accurate information.
• Support the introduction of new products by establishing site readiness requirements and ensuring the availability of tools, materials, and technical resources.
• Coordinate and support product retrofit activities, including logistics, documentation, progress tracking, and corrective actions when required.
• Provide hands-on support at customer sites to resolve complex technical issues and ensure a high level of customer satisfaction.
• Perform other duties and projects as assigned.

Education

Engineering degree or Diploma

Tools

Oscilloscopes

Encoder alignment tools

Microsoft Office

Job description

As part of the Aftermarket Product & Support function, the Senior Engineer, Technical Support plays a key role in helping customers maximize the performance, reliability, and productivity of K&S wire bonding solutions. You will serve as a trusted technical expert, providing regional support to customers and K&S field teams while collaborating closely with global engineering and product teams to solve complex technical challenges and deliver exceptional customer outcomes. This role is based in Singapore.

Responsibilities

• Serve as the regional technical expert for K&S wire-bonding products, providing advanced troubleshooting and technical support to customers, Sales, and Field Service teams.
• Deliver technical guidance on product applications, training, processes, and best practices to support customer success and equipment performance.
• Investigate product-related issues, identify root causes, and work closely with product and engineering teams to drive effective solutions and continuous improvement.
• Assess customer needs and recommend product upgrades, coordinating implementation and deployment across the region.
• Create, review, and communicate technical bulletins, alerts, and support documentation to ensure field teams have timely and accurate information.
• Support the introduction of new products by establishing site readiness requirements and ensuring the availability of tools, materials, and technical resources.
• Coordinate and support product retrofit activities, including logistics, documentation, progress tracking, and corrective actions when required.
• Provide hands-on support at customer sites to resolve complex technical issues and ensure a high level of customer satisfaction.
• Perform other duties and projects as assigned.

Qualifications

• Degree or Diploma in an engineering-related discipline.
• At least five years of work experience in the semiconductor assembly manufacturing industry is preferred.
• Knowledge of wire bonding technologies with process application experience is an advantage.
• Competent in Microsoft Office and able to effectively use diagnostic tools, such as oscilloscopes and encoder alignment tools.
• Strong technical troubleshooting and problem-solving skills, ideally within semiconductor equipment, electronics, automation, or a related industry.
• Excellent communication and stakeholder management skills, with the ability to work effectively with customers and cross-functional teams.
• Customer-focused mindset with the ability to manage multiple priorities in a fast-paced environment.
• Willing and comfortable to travel internationally up to 20-40% of the time to support customers, field teams, product deployments, and business needs across the region.

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details:www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.