DIRECTOR ACCOUNT MANAGEMENT, ASIA PACIFIC

expeditors singapore pte ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Expeditors Singapore Pte Ltd in Singapore seeks a Senior Regional Manager to lead relationships with Global Accounts across the Asia Pacific region. You will develop and manage a team of Regional Managers to drive retention, growth, and profitability for both customers and the company.

The role requires strategic direction, cross‑functional leadership, and regular executive updates. You will set standards, oversee account plans, and ensure timely reviews and performance metrics while navigating

Qualifications

• Minimum 10 years of experience in key account management, sales or customer management in logistics or related services.
• Proven experience leading global key accounts across multiple countries; strong leadership and talent development.
• Ability to engage with senior stakeholders and work in a matrix environment across Operations, Sales, Products, and Corporate teams.
• Strong account strategy, CRM, and performance drivers with focus on revenue retention and profitability.
• Excellent communication, negotiation, and presentation skills; comfortable with cross-cultural markets; travel readiness.

Responsibilities

• Set regional direction for Global Accounts and align with strategy.
• Lead Regional Managers to drive relationships and growth across the region.
• Establish account management standards, cadence, and KPIs.
• Ensure reporting of service requirements and improvements.
• Oversee account plans, resources, and regular reviews.
• Prepare and present updates to senior leadership.

Skills

Leadership

Strategic thinking

Account management

Sales management

Customer management

Cross-functional collaboration

Negotiation

Presentation skills

Communication

Problem solving

Tools

MS Excel

PowerPoint

Word

Job description

This position is responsible for leading and overseeing relationships with the Company’s global accounts across the Asia Pacific region. This role leads and develops a team of Regional Managers to drive strong customer retention, sustainable growth, and profitability for the benefit of both customers and the Company.

Key responsibilities include, but are not limited to:

• Set the regional direction and priorities for managing Global Accounts, ensuring alignment with global account strategy and company goals.
• Lead a team of Regional Managers to deliver strong customer relationships, consistent service performance, and account for growth across the region.
• Establish clear account management standards, operating cadence (e.g., planning cycles, reviews), and performance measures, ensure consistent adoption by the team.
• Ensure customer expectations, service requirements, and improvement plans are captured and reported by the team, including timely system updates.
• Guide the team in identifying account objectives, business growth opportunities, and required resources, and ensure account plans are developed, maintained, and regularly reviewed.
• Participate in and oversee customer business reviews and key meetings, ensuring appropriate preparation, follow‑up, and timely resolution of issues by the team.
• Direct and coordinate internal resources and expertise to support customer needs and business priorities.
• Act as the senior regional liaison and escalation point between customers and the Company for strategic and complex matters.
• Hire, manage, train and develop Regional Managers; set clear performance expectations, support capability building, and drive best practice sharing across the region.
• Monitor overall account health and financial performance at the account and regional levels, including retention, revenue trends, and profitability.
• Work with internal partners, including Accounts Receivable teams, to ensure accounts meet District Excellence Standards.
• Provide regular updates and presentations to senior leadership on account performance, strategic priorities, key development and growth initiatives.

Requirements

• Minimum 10 years of relevant experience in key account management, sales, customer management, within the logistics, supply chain, or a related services industry.
• Proven experience managing large, complex, or Global Key Accounts across multiple countries or markets. Strong leadership skills, including coaching, performance management, and talent development. Demonstrated experience leading and developing regional or multi‑country account management teams.
• Ability to engage confidently with senior and executive‑level customer stakeholders.
• Experience working in a matrix environment, collaborating across functions such as Operations, Sales, Products, and Corporate teams.
• Strong understanding of account strategy, customer relationship management, and business performance drivers.
• Solid commercial acumen, with experience overseeing account performance including revenue growth, retention, and profitability trends.
• Excellent communication, negotiation and presentation skills.
• Strong critical thinking and problem‑solving skills
• Comfortable working across diverse cultures and markets within South Asia.
• Proficient in English; additional regional languages are an advantage.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Willingness to travel within the region as required.