Regional Security Operations Center (RSOC) Operator – APAC

G4S Secure Solutions (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

G4S Secure Solutions (Singapore) Pte Ltd is seeking an RSOC Operator to monitor security incidents and respond to threats affecting facilities, employees and assets across the APAC region.

Under general direction, you will work in a 24x7 security operations center, maintaining clear communication with the shift lead and RSOC manager while upholding safety policies and confidentiality.

Qualifications

• High school diploma or related field (SSO/SS PLRD rank).
• Minimum 2 years in security operations, preferably in a 24x7 center.
• Ability to respond to stressful situations.
• Willingness to work evenings, odd hours, and weekends.
• Strong client and results orientation.
• Maintain confidentiality and interact across cultures.

Responsibilities

• Identify and respond to security incidents, threats in APAC.
• Monitor regional security operations incident response.
• Communicate clearly (written and verbal) to explain threats and responses.
• Adhere to safe work practices and company policies.

Skills

Communication skills

Stress management

Problem solving

Multitasking

Interpersonal skills

Confidentiality

Cultural awareness

Flexibility

Education

High school diploma

SSO/SS PLRD Rank

Job description

GENERAL PURPOSE AND FUNCTION:

• Under general direction, serve to identify and respond to security incidents, threats, and other risks to the facilities, employees, and other assets in the Asia Pacific (APAC) region.

• The RSOC Operator will be primarily tasked with monitoring regional security operations incident response.

• Through constant communication, both written and verbal, the operator will work under the supervision of the shift lead operator and RSOC manager to provide an understanding of security threats as they relate to the regional corporate footprint.

• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.

• Employees are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.

• In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

REQUIREMENTS:

• Must have a high school diploma or related field (minimally SSO or SS PLRD Rank)

• Must possess a minimum of two (2) years of security operations experience. Previous experience working in a Global Security, Command or similar 24x7 operations center environment.

• Must be able to respond to stressful situations, such as challenging individuals who are in or approaching an unauthorized area

• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice

• Must be able to solve complex problems

• Must have strong client and results orientation

• Must always maintain confidentiality

• Must be able to interact effectively at all levels and across diverse cultures

• Must be able to handle multiple tasks concurrently and have strong written and verbal communication skills.

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for central monitoring station Operators.