GSOC OPERATOR

ARSLAN SRS PTE. LTD.; Singapore; On-site; SGD 51,000 - 61,000; Full time

Job summary

ARSLAN SRS Singapore is seeking a GSOC Operator to join our team in Singapore. The role involves monitoring security systems, coordinating responses to alarms, and liaising with stakeholders globally.

You will manage investigations, dispatch teams, and communicate critical information promptly to protect assets and people. We require at least 5 years in an operational security role, with control room experience, strong IT skills, and discretion.

Qualifications

• 5+ years of experience in an operational physical security role.
• Prior experience in a Control Room environment is essential.

Responsibilities

• Answer routine and emergency alarm calls, monitoring alarms and video equipment including fire, door, and duress alarms.
• Maintain and enhance security and safety while supporting all client-specific operational tasks.
• Conduct investigations and analysis on internal and external incidents.
• Dispatch security officers, ERT, facilities, Local Emergency Services, and EMS personnel as required via telephone and/or radio.
• Gather and manage information and intelligence regarding domestic and international events that may impact the Client.
• Communicate and disseminate information to key partners using established communication vehicles and best practices.
• Escalate complaints and unusual or critical event information without delay.
• Perform confidential duties related to shipping, logistics, inventory management, and various technical tasks to support the wider business.

Skills

Analytical

Operational security

Communication

Teamwork

Tools

Microsoft Office

Job description

ARSLAN SRS Singapore

HIRING FULL TIME GSOC OPERATOR

Location:

Tagore Lane

Position:

GSOC Operator

Salary (Gross):

$5,000.00 / month

Shift details:

Working Days: 22 Days per month

Shift: 12-Hour Rotational Shift

Job Description:

We are seeking a highly analytical and dedicated GSOC Operator to perform integral roles in daily operations and act as a liaison between the Physical Security Department and relevant stakeholders on a global basis.

• Answer routine and emergency alarm calls, monitoring alarms and video equipment including fire, door, and duress alarms
• Maintain and enhance security and safety while supporting all client-specific operational tasks
• Conduct investigations and analysis on internal and external incidents
• Dispatch security officers, ERT, facilities, Local Emergency Services, and EMS personnel as required via telephone and/or radio
• Gather and manage information and intelligence regarding domestic and international events that may impact the Client
• Communicate and disseminate information to key partners using established communication vehicles and best practices
• Escalate complaints and unusual or critical event information without delay
• Perform confidential duties related to shipping, logistics, inventory management, and various technical tasks to support the wider business

Requirements:

• 5+ years of experience in an operational physical security role
• Prior experience in a Control Room environment is essential
• Advanced computer skills and proficiency, including Microsoft Office
• Excellent verbal and written communication skills
• High ethical standards with a proven ability to handle highly confidential and sensitive information with judgment, discretion, and diplomacy
• Self-motivated with the ability to work under little to no direct supervision
• A strong customer service focus and the ability to work effectively in a team environment

Key Competencies:

• Ability to think through problems for logical solutions and remain calm, professional, and decisive under stress
• Ability to multitask and maintain strong decision-making capabilities during both crisis and non-crisis situations
• Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Strong analytical and problem-solving skills with a keen interest in global security risks
• Able to work and communicate effectively with all levels of leadership

Dress Code:

• No Strict Dress Code