Rsoc Operator

ARSLAN SRS PTE. LTD.; Singapore; On-site; SGD 41,000 - 46,000; Full time

Benefits offered by this job

F&B on-site

Job summary

ARSLAN SRS PTE. LTD. is seeking a Security Incident Coordinator to act as the primary contact for incidents and disruptions at Mapletree Business City in Singapore. You will coordinate with regional security teams and support security management, dispatch officers, and liaise with facilities and external emergency services.

The role requires day and night shift availability, fluent English, and a calm, decisive demeanor under pressure. Rotating shifts and on-site work are required.

Qualifications

• Fluent in English and able to communicate clearly.
• Presentable appearance; tattoos must be covered.
• Able to remain cool and decisive under pressure.
• Willingness to work rotating 4 day/4 night shifts.
• Experience in operations, security, or incident management is a plus.

Responsibilities

• Serve as the primary point of contact for incidents, business disruptions, and crisis response.
• Coordinate with regional security teams and support security management.
• Dispatch and liaise with security officers, ERT, facilities, and external emergency services.
• Monitor, gather, and manage information from internal and external sources.
• Provide clear, timely incident updates to leadership and key partners.
• Maintain accurate records of incidents, communications, and actions taken.
• Escalate issues related to equipment, alarms, CCTV, or communication systems without delay.

Skills

Shift work

English fluency

Professional appearance

Calm under pressure

Rotating shifts

Incident management

Job description

Location:

Mapletree Business City (Easily accessible via public transport)

Salary:

$3,700 - $4,100 / month

Attire:

Civilian Wear

Amenities:

F&B options available on-site

Shift & Work Schedule:

Shift Details: 4 Day / 4 Night (Rotating shifts: 8:00 AM - 8:00 PM / 8:00 PM - 8:00 AM)

Working Schedule: 15 contractual working days + 9 standby days per month (outside contractual hours)

Key Responsibilities:

• Primary point of contact for incidents, business disruptions, and crisis response.
• Coordinate closely with regional security teams and support security management.
• Dispatch and liaise with security officers, ERT, facilities, and external emergency services.
• Monitor, gather, and manage information using internal and external sources.
• Communicate clear, timely incident updates to leadership and key partners.
• Maintain accurate records of incidents, communications, and actions taken.
• Escalate issues related to equipment, alarms, CCTV, or communication systems without delay.

Requirements:

• *Able to do day & night shifts*
• Strong situational awareness and communication skills (fluent in English).
• Presentable appearance (tattoos must be covered).
• Cool, composed, and decisive under high-pressure situations.
• Willingness to work rotating shifts.
• Experience in operations, security, command centres, or incident management is an advantage.