Regional Process Transformation Lead

Pacific International Lines (Pte) Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Pacific International Lines (Pte) Ltd is seeking a Regional Business Process Transformation leader to drive the regional transformation agenda across all functions and align with corporate strategy and global standards. You will build regional process excellence capability, develop roadmaps, and partner with regional leadership and global process owners to translate objectives into improvement priorities.

This role emphasizes data-driven insights and change management for measurable performance

Responsibilities

• Lead the regional process transformation agenda across all functions, aligning with corporate strategy and global process standards.
• Build regional process excellence capability and guide country-level process agents.
• Develop and execute regional roadmaps to drive operational excellence and performance.
• Identify strategic opportunities and lead end-to-end transformation initiatives from concept to value realization.
• Partner with Regional Leadership Teams and Global Process Owners to translate objectives into priorities.
• Lead regional process performance and continuous improvement outcomes across assigned domains.
• Establish, monitor and analyze process performance indicators to improve efficiency and customer experience.
• Drive root-cause analysis and corrective actions for performance gaps and challenges.
• Track and report transformation benefits to ensure targeted outcomes.
• Act as regional change lead to push boundaries and optimise how work is done.
• Identify, prioritize and implement digitalization, automation, process mining and AI-enabled improvements.
• Collaborate with Technology teams to define requirements and deliver enhancements.
• Drive data-driven decisions through process analytics and operational insights (e.g., Celonis).
• Drive adoption of transformation initiatives to improve productivity, control, and service delivery.

Job description

Pacific International Lines (Pte) Ltd is seeking a Regional Business Process Transformation leader to drive the regional transformation agenda across all functions and align with corporate strategy and global standards. You will build regional process excellence capability, develop roadmaps, and partner with regional leadership and global process owners to translate objectives into improvement priorities.

This role emphasizes data-driven insights and change management for measurable performance