Regional Business Process Manager

pacific international lines (pte) ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Pacific International Lines (Pte) Ltd is seeking a Regional Business Process Transformation leader to drive the regional transformation agenda across all functions and align with corporate strategy and global standards. You will build regional process excellence capability, develop roadmaps, and partner with regional leadership and global process owners to translate objectives into improvement priorities.

This role emphasizes data-driven insights and change management for measurable performance

Responsibilities

• Lead the regional process transformation agenda across all functions, aligning with corporate strategy and global process standards.
• Build regional process excellence capability and guide country-level process agents.
• Develop and execute regional roadmaps to drive operational excellence and performance.
• Identify strategic opportunities and lead end-to-end transformation initiatives from concept to value realization.
• Partner with Regional Leadership Teams and Global Process Owners to translate objectives into priorities.
• Lead regional process performance and continuous improvement outcomes across assigned domains.
• Establish, monitor and analyze process performance indicators to improve efficiency and customer experience.
• Drive root-cause analysis and corrective actions for performance gaps and challenges.
• Track and report transformation benefits to ensure targeted outcomes.
• Act as regional change lead to push boundaries and optimise how work is done.
• Identify, prioritize and implement digitalization, automation, process mining and AI-enabled improvements.
• Collaborate with Technology teams to define requirements and deliver enhancements.
• Drive data-driven decisions through process analytics and operational insights (e.g., Celonis).
• Drive adoption of transformation initiatives to improve productivity, control, and service delivery.

Job description

Regional Business Process Transformation

• Lead the regional process transformation agenda across all functions, ensuring alignment with corporate strategy, business priorities and global process standards.
• Build regional process excellence capability in regional transformation engine, providing direction for business process agents in the countries.
• Develop and execute regional process improvement and transformation roadmaps to drive operational excellence and business performance.
• Identify strategic improvement opportunities and lead end-to-end transformation initiatives from concept through implementation and value realization.
• Partner with Regional Leadership Teams and Global Business Process Owners to translate business objectives into process improvement priorities.

Regional Process Performance and Value Realisation

• Lead and be accountable for regional process performance and continuous improvement outcomes across assigned business domains.
• Establish, monitor and analyze process performance indicators, identifying opportunities to improve efficiency, compliance, customer experience and service delivery.
• Drive root-cause analysis and corrective actions to address performance gaps and operational challenges.
• Track and report transformation benefits, ensuring delivery of targeted operational and business outcomes.

Stakeholders and Change Management

• Act as the regional champion change lead to push boundaries and influence the region to rethink and optimise how work are done

Digital, Automation and Innovation

• Lead the identification, prioritization and implementation of digitalization, automation, process mining and AI-enabled process improvement opportunities.
• Partner with Technology teams and Global Process Owners to define business requirements and deliver process and system enhancements.
• Drive data-driven decision making through effective use of process analytics, process mining and operational insights (eg. Celonis).
• Drive adoption of transformation engine initiatives that improve productivity, control, customer experience and operational performance.