Operations Excellence & AI Enablement Lead

Maybank; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Maybank in Singapore seeks an energetic professional to drive process improvement across Retail Operations, support data analytics and foster AI-enabled automation. You will lead workshops, document future-state processes, and monitor progress toward measurable outcomes.

The role emphasizes data-driven decision making, development of dashboards, and coordinating pilots for automation. Degree required with 3–8 years in related roles and a growth mindset.

Qualifications

• Degree in Business, Banking, Analytics, Information Systems, Engineering, or related disciplines.
• 3-8 years of experience in Retail Banking Operations, Process Improvement, Business Analytics, Project Coordination, or Transformation Support roles.
• Exposure to operations, process improvement, or digital initiatives is preferred.

Responsibilities

• Support the identification and implementation of process improvement opportunities across Retail Operations.
• Facilitate process reviews, workshops, and discussions to streamline workflows and reduce manual effort.
• Coordinate improvement initiatives and monitor progress against agreed outcomes.
• Document current and future-state processes and maintain process governance standards.
• Assist in gathering, analyzing, and presenting operational data to support decision-making.
• Develop reports, dashboards, and management insights using available analytics tools.
• Monitor key operational metrics and identify trends, bottlenecks, and improvement opportunities.
• Promote the use of data-driven approaches within the operations team.
• Identify suitable use cases for AI, automation, workflow digitization, and productivity tools.
• Coordinate pilot projects and proof-of-concepts with business and technology teams.
• Support operational teams in adopting AI tools and automation solutions.
• Stay informed on emerging AI capabilities and share relevant applications with stakeholders.

Skills

Process Improvement

Business Analytics

Project Coordination

Transformation Support

Data Analysis

Education

Degree in Business, Banking, Analytics, Information Systems, Engineering, or related disciplines

Tools

Analytics tools

Job description

Maybank in Singapore seeks an energetic professional to drive process improvement across Retail Operations, support data analytics and foster AI-enabled automation. You will lead workshops, document future-state processes, and monitor progress toward measurable outcomes.

The role emphasizes data-driven decision making, development of dashboards, and coordinating pilots for automation. Degree required with 3–8 years in related roles and a growth mindset.