Regional Manager (SPX Express)

Shopee; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Shopee's Operations team seeks a proactive leader to monitor KPIs, analyze performance and guide frontline staff across regions. You will identify issues, report to Management and implement efficient workarounds to improve operations from order to delivery.

Responsibilities include process optimization, ad-hoc projects, and cross-functional collaboration with Customer Service, Logistics, and Fraud teams. A Bachelor's degree plus 2+ years of team experience with strong analytical, communication

Qualifications

• Bachelor’s degree in business administration, operations management or logistics management (plus).
• Experience in team management is required.
• Strong analytical thinking and problem-solving with clear communication.

Responsibilities

• Monitor the team's activity and manage key performance indicators.
• Identify problems and propose solutions for reporting to management.
• Provide guidance and workaround for frontline teams.
• Optimize processes to reduce time and increase efficiency.
• Manage ad-hoc projects or special assignments as needed.

Skills

Team management

Initiative

Business sense

Analytical skills

Interpersonal skills

Communication

Adaptability

Result orientation

Cross-functional collaboration

Pressure handling

English proficiency

Education

Bachelor's degree in business administration, operations management, logistics management

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Monitor the team's of activity and manage key performance indicators
• Identify problems and find the solutions for reporting to Management
• Provide guidance and workaround for the front-line team
• Optimization the process and reduction of time
• Reduced work processes and increased work efficiency
• Managing ad-hoc projects or special assignments as needed.

Requirements:

• Bachelor's degree in business administration, operation management, logistic management is plus
• Experience in team management.
• Proactive and able to use initiative.
• Strong business sense and able to improve team through clear business view.
• Strong analytical skills and able to make judgement based on logical reasons.
• Well-developed interpersonal and communication skills.
• Able to communicate clearly and concisely.
• Quick learning, adaptive and flexible.
• Committed, result oriented, willing to go extra miles for goal achievement.
• Like challenging goals and fun environment
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Can do attitude, ability to work under pressure and in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Express industrial more than 2 years is preferred