Regional Luxury Experience Concierge Lead

Four Seasons; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Four Seasons is seeking a hands-on Regional Experience Concierge Leader to curate luxury guest journeys across the Asia Pacific region. This role requires on-ground involvement at regional properties, strategic vendor partnerships, and cross-functional collaboration with product and hotel operations.

You will design and oversee multi-property itineraries, optimize experience programs, and ensure seamless booking workflows while maintaining Four Seasons’ brand standards and exceptional service

Qualifications

• 7+ years in luxury hospitality (concierge, guest experience/relations, journey planning, or DMC leadership).
• Experience curating destination experiences and travel logistics across Asia Pacific, especially Thailand and Japan.
• Proven ability as single point of contact across multi-stakeholder journeys and cross-property coordination.

Responsibilities

• Lead regional experience development and fieldwork across properties and destinations.
• Manage partnerships with luxury tour operators and vendors to build exclusive guest experiences.
• Co-develop product roadmaps for regional programs including multi-property itineraries and events.

Skills

Luxury hospitality experience

Multi-property coordination

Vendor negotiation

Stakeholder management

Communication skills

Budget planning

CRM familiarity

Tools

Salesforce/CRM

Alice

GoCon

KEY – Four Seasons platform

Job description

Four Seasons is seeking a hands-on Regional Experience Concierge Leader to curate luxury guest journeys across the Asia Pacific region. This role requires on-ground involvement at regional properties, strategic vendor partnerships, and cross-functional collaboration with product and hotel operations.

You will design and oversee multi-property itineraries, optimize experience programs, and ensure seamless booking workflows while maintaining Four Seasons’ brand standards and exceptional service