Regional Head, Airfreight Ops & Process Excellence

MTC Consulting Pte Ltd; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

MTC Consulting Pte Ltd is seeking a seasoned senior regional leader to oversee air freight forwarding operations across multiple markets in Singapore. You will drive growth, profitability, and service quality while standardising processes and implementing scalable international frameworks.

Responsibilities include leading CargoWise rollout with IT, ensuring quality governance, and driving Lean improvements. Strong cross-functional collaboration and regulatory awareness are essential for success.

Qualifications

• Degree or equivalent qualification in Supply Chain, Logistics, Business, Operations or a related discipline.
• Minimum 10 years of experience in air freight forwarding, logistics or operational excellence.
• Strong knowledge of air freight forwarding operations and CargoWise or comparable freight management systems.
• Working knowledge of IATA, RA3, customs and relevant quality standards.
• Demonstrated experience leading cross-functional projects and change programmes across multiple markets.
• Strong strategic, analytical, stakeholder management and communication skills.
• Ability to translate operating models into practical, scalable solutions across different markets.

Responsibilities

• Lead regional air freight forwarding operations and performance across multiple markets.
• Plan and optimise resources across countries and stations, including manpower, training, equipment and systems.
• Design, document and standardise end-to-end air freight forwarding processes and SOPs across different markets.
• Adapt established operating models and best practices into a scalable international framework.
• Lead CargoWise rollout, configuration, integration and adoption across new and existing markets in partnership with IT.
• Establish regional quality, SOP governance, internal audit, compliance and control frameworks, including IATA, RA3, customs and relevant ISO requirements.
• Drive continuous improvement and Lean/Six Sigma initiatives to enhance productivity, efficiency and service quality.
• Lead change management, training and stakeholder alignment to embed new processes, systems and operating standards.
• Support new country and station launches by ensuring process, systems, resource and certification readiness.
• Partner with country leadership and regional functions to align processes, systems, data and controls.
• Monitor regulatory developments and ensure timely updates to SOPs, processes and training.
• Manage key customer and stakeholder relationships while identifying and mitigating operational, compliance and systems risks.

Skills

Air freight ops

CargoWise

Lean Six Sigma

IATA/RA3 knowledge

Cross-functional leadership

Stakeholder mgmt

Strategic thinking

Change management

Process design

Education

Degree in Logistics

Tools

CargoWise

Job description

MTC Consulting Pte Ltd is seeking a seasoned senior regional leader to oversee air freight forwarding operations across multiple markets in Singapore. You will drive growth, profitability, and service quality while standardising processes and implementing scalable international frameworks.

Responsibilities include leading CargoWise rollout with IT, ensuring quality governance, and driving Lean improvements. Strong cross-functional collaboration and regulatory awareness are essential for success.