Regional Head, Airfreight Business Process Excellence

SF SUPPLY CHAIN INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

SF Express is seeking a seasoned regional operations leader to drive transformation, standardisation and operational excellence in its air freight forwarding business as it scales internationally. You will design scalable processes, roll out CargoWise, implement governance and compliance, and partner with IT, Finance and HR to align data and controls across markets.

Candidates should have 10+ years in air freight/logistics, strong program management, Lean/Six Sigma and cross-cultural

Qualifications

• Degree or equivalent qualification in Supply Chain, Logistics, Business, Operations or a related discipline.
• Minimum 10 years of experience in air freight forwarding, logistics or operational excellence, preferably across multiple markets.
• Strong knowledge of air freight forwarding operations and CargoWise or comparable freight management systems.
• Lean/Six Sigma experience is advantageous.
• Working knowledge of IATA, RA3, customs and relevant quality standards.
• Demonstrated experience leading cross-functional projects and change programmes across multiple markets.
• Strong strategic, analytical, stakeholder management and communication skills.
• Ability to translate operating models into practical, scalable solutions across different markets.

Responsibilities

• Lead regional air freight forwarding operations and performance, ensuring alignment with growth, profitability, service and quality objectives.
• Plan and optimise resources across countries and stations, including people, training, equipment and systems, to support operational and contractual requirements.
• Design, document and standardise end-to-end air freight forwarding processes and SOPs across markets.
• Adapt SF Express China's operating model and best practices into a scalable international framework while addressing local market requirements.
• Lead CargoWise rollout, configuration, integration and adoption across new and existing markets, in partnership with Group IT.
• Establish regional quality, SOP governance, internal audit, compliance and control frameworks, including IATA, RA3, customs and relevant ISO requirements.
• Drive process performance management, continuous improvement and Lean/Six Sigma initiatives to improve efficiency, productivity and service quality.
• Lead change management, training and stakeholder alignment to embed new processes, systems and operating standards.
• Support new country and station launches by ensuring process, systems, resource and certification readiness.
• Partner with country leadership and Group IT, Finance, HR and Treasury to align processes, systems, data and controls; monitor regulatory developments and drive timely updates to SOPs and training.
• Manage key customer and stakeholder relationships, maintain regional service standards, and identify and mitigate operational, compliance and systems risks.

Skills

Leadership

Project management

Stakeholder management

Communication

Lean/Six Sigma

Education

Degree in Supply Chain, Logistics, Business, Operations or related

Tools

CargoWise

Job description

Job Summary:

Lead the regional transformation, standardisation and operational excellence of SF Express's air freight forwarding business as it scales internationally. Drive a scalable operating model, CargoWise adoption, process governance, quality and regulatory readiness while supporting growth, profitability and customer service objectives.

Job Description:

• Lead regional air freight forwarding operations and performance, ensuring alignment with growth, profitability, service and quality objectives.
• Plan and optimise resources across countries and stations, including people, training, equipment and systems, to support operational and contractual requirements.
• Design, document and standardise end-to-end air freight forwarding processes and SOPs across markets.
• Adapt SF Express China's operating model and best practices into a scalable international framework while addressing local market requirements.
• Lead CargoWise rollout, configuration, integration and adoption across new and existing markets, in partnership with Group IT.
• Establish regional quality, SOP governance, internal audit, compliance and control frameworks, including IATA, RA3, customs and relevant ISO requirements.
• Drive process performance management, continuous improvement and Lean/Six Sigma initiatives to improve efficiency, productivity and service quality.
• Lead change management, training and stakeholder alignment to embed new processes, systems and operating standards.
• Support new country and station launches by ensuring process, systems, resource and certification readiness.
• Partner with country leadership and Group IT, Finance, HR and Treasury to align processes, systems, data and controls; monitor regulatory developments and drive timely updates to SOPs and training.
• Manage key customer and stakeholder relationships, maintain regional service standards, and identify and mitigate operational, compliance and systems risks.

Job Requirement:

• Degree or equivalent qualification in Supply Chain, Logistics, Business, Operations or a related discipline.
• Minimum 10 years of experience in air freight forwarding, logistics or operational excellence, preferably across multiple markets.
• Strong knowledge of air freight forwarding operations and CargoWise or comparable freight management systems.
• Proven experience in process design, operational transformation and continuous improvement; Lean/Six Sigma experience is advantageous.
• Working knowledge of IATA, RA3, customs and relevant quality standards.
• Demonstrated experience leading cross-functional projects and change programmes across multiple markets.
• Strong strategic, analytical, stakeholder management and communication skills.
• Ability to translate operating models into practical, scalable solutions across different markets.
• Proficient in written and spoken English. Additional relevant language skills are advantageous.