Regional Director, Local Shops & Quick Commerce

delivery hero apac pte. limited; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

foodpanda, part of Delivery Hero Group, seeks a senior leader to own the Local Shops vertical across Asia, Europe and Turkey. You will set the strategy, manage commercial terms, and drive monetisation with regional partners while ensuring top-notch customer experience.

You will lead a regional team spanning commercial and operations, collaborate with product, data, logistics and finance, and report on vertical performance to senior management. Travel across the region will be required.

Qualifications

• 10+ years of professional experience, with 3-5 years leading a business unit, vertical or P&L in a senior role.
• Leadership experience across both commercial and operational teams, including direct management of managers and key accounts.
• Strong strategic thinking and project leadership skills, with the ability to translate frameworks into impactful local execution.
• Experience in B2B account management or joint business planning with large retailers or marketplaces.
• Proven track record of driving operational performance in a retail, e-commerce, logistics or on-demand environment.
• Excellent stakeholder management skills across different cultures, levels and functions.
• Highly analytical, data-driven, and comfortable making decisions based on insights.
• Hands-on mentality with the ability to operate both at strategic and operational levels.
• Outstanding communication and negotiation skills, with fluent English (other regional languages are a plus).
• Willingness to travel across the region as needed.

Responsibilities

• Own the vertical strategy and roadmap: define where we play (grocery today; health & beauty, DIY, pet and further verticals next), how we win, and the KPI framework and portfolio of initiatives to get there
• Be accountable for the growth and unit economics of the vertical, steering performance through clear business reviews and disciplined prioritisation of resources
• Develop and own senior relationships with our regional strategic retail partners - shaping joint business plans, commercial terms, assortment, pricing and monetisation
• Guide country commercial teams in their sales agenda, account management, category management and monetisation topics, raising the bar on execution across all markets
• Own operational excellence end to end: partner store execution (availability, picking quality, substitutions, stock accuracy), handover to riders, delivery performance, and the customer experience metrics that follow
• Build the playbooks, tooling requirements and best practices that let every country execute consistently, acting as the bridge between regional strategy and local reality
• Lead, structure and develop a regional team spanning commercial and operations, fostering collaboration, learning and high performance
• Work cross-functionally with product, data, logistics, marketing and finance to co-create the solutions the vertical needs to scale
• Provide senior management with regular updates on vertical performance, partner developments and market insights

Skills

Leadership

Strategic thinking

Stakeholder management

Analytical

Cross-functional leadership

Retail / e-commerce experience

Negotiation skills

Travel readiness

Tools

Salesforce

Job description

foodpanda, part of Delivery Hero Group, seeks a senior leader to own the Local Shops vertical across Asia, Europe and Turkey. You will set the strategy, manage commercial terms, and drive monetisation with regional partners while ensuring top-notch customer experience.

You will lead a regional team spanning commercial and operations, collaborate with product, data, logistics and finance, and report on vertical performance to senior management. Travel across the region will be required.