Operation Executive (6 months contract)

Fendi Italia Srl; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Fendi Italia Srl in Singapore is seeking a Retail Operations Executive to oversee daily operations of Singapore boutiques and regional initiatives. You will drive operational excellence, manage inventory, oversee vendor relationships, and support boutique teams to optimize customer experience and efficiency.

Reporting to the Retail Excellence Director, SEAA, you will conduct store visits, train teams on systems and procedures, supervise FOH/BOH layouts, coordinate stock audits, and ensure

Qualifications

• Minimum of 3 years of experience in store operations and luxury retail exposure.
• Strong knowledge of POS systems, stock management and procedures.
• Familiarity with local legal requirements including AML and import/export rules.
• Ability to manage vendor relationships and budgets.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Oversee daily store operations in Singapore and support regional initiatives.
• Review guidelines to ensure operational excellence and policy compliance.
• Train local boutique teams on systems, procedures and POS operations.
• Supervise FOH/BOH layouts and coordinate stock audits.
• Manage inventory flows, stock transfers and packaging/store necessities.
• Ensure compliance with local regulations and CITES/Imports-Exports where applicable.

Skills

Store operations experience

Luxury retail experience

POS systems knowledge

Stock management

Operational procedures

Analytical skills

Communication skills

Willingness to travel

Independent and team work

MS Office (Excel, PowerPoint)

Tools

MS Office

Job description

The Retail Operations Executive will be responsible for overseeing daily operations of Singapore boutiques and from a regional perspective, ensure they adhere to company policies and local regulations. The ideal candidate will be responsible for optimizing operational efficiencies, managing inventory, overseeing vendor relationships, and providing operational support to boutique teams. This role requires strong operational expertise, and the ability to coordinate retail performance initiatives. This position will report into Retail Excellence Director, SEAA.

Main Responsibilities:

Regional Scope

Store Operation Excellence, Retail & Internal Controls Support

• Review and update SEAA operational guidelines to ensure operational excellence & consistency in stores
• In partnership with regional operations team, ensure all store operations comply with company policies, local legal requirements and anti-money laundering regulations
• Proactively identify gaps in knowledge of the back of house operations, systems, tools etc and align training needs with markets
• Support the rollout of retail performance and operational projects at both local and SEAA
• Coordinate retail performance initiatives to drive sales and enhance customer experience with support of local operation team
• Manage inventory flows while considering local market demands, including stock deliveries, transfers, and shrinkage rate control
• Align inventory policies with regional operations team

Local Scope - Singapore only

Store Operation Excellence, Training, Retail & Internal Controls Support

• Conduct frequent boutique visits to ensure compliance with company guidelines, regional operations standards, and local government policies
• Provide training to local boutique teams on systems, procedures, and POS operations
• Supervise Front-of-House (FOH) and Back-of-House (BOH) layouts to enhance efficiency and customer experience
• Coordinate and oversee stock audits, including cycle counts and annual stock-takes
• Manage the order & inventory of non-merchandise materials (e.g., packaging, store necessities, uniforms) to ensure timely replenishment & optimum usage
• Operate and supervise the POS system, ensuring accurate processing of stock transfers, payments, inquiries, and client data management
• Ensure compliance with legal requirements for stock movement (CITES Certification, Imports, Exports).
• Manage commission & retail incentive calculation & review for payroll processing

Required Qualifications & Skills

• Minimum of 3 years of experience in store operations, with prior luxury retail experience preferred
• Strong knowledge of POS systems, stock management, and operational procedures.
• Familiarity with assigned markets legal requirements, including anti-money laundering standards and import/export regulations
• Ability to manage vendor relationships and oversee budgetary responsibilities
• Good analytical, problem-solving, and organizational skills
• Excellent communication skills and ability to work cross-functionally
• Willingness to travel to boutiques for operational assessments
• Ability to work independently and collaboratively within the team
• Proficient in MS Office; especially Excel and Power Point