Receptionist

78spa; Singapore; On-site; SGD 26,000 - 36,000; Full time

Benefits offered by this job

Spa service discounts

Staff development opportunities

Work-life balance

Job summary

78spa is seeking a professional and welcoming Receptionist at our Bukit Timah Central Region location in Singapore. This full-time role greets guests, manages bookings, handles enquiries, and maintains professional standards to ensure a seamless guest experience from arrival onward.

You will be the face of 78spa, coordinate with staff, process payments, respond to emails, and contribute to guest satisfaction and the spa’s success.

Qualifications

• Proven experience as a Receptionist or in a similar customer-facing administrative role.
• Excellent communication skills, both written and verbal, with a professional demeanour.
• Strong organisational and time-management abilities.
• Proficiency with reception and booking management software.
• Competency with Microsoft Office and other standard office applications.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Manage telephone enquiries and direct calls to appropriate staff members
• Maintain and update the appointment booking system, ensuring accuracy and efficiency
• Process bookings for spa treatments and services, providing clients with information about available offerings
• Handle payment transactions and process invoices using the point-of-sale system
• Respond to email enquiries in a timely and professional manner
• Maintain the reception area, ensuring it is clean, organised and welcoming
• Provide information about spa services, packages and promotions to prospective clients
• Manage guest records and maintain confidentiality of client information
• Coordinate with spa therapists and staff to ensure smooth daily operations
• Handle complaints or concerns raised by guests with professionalism and courtesy

Skills

Receptionist experience

Excellent communication

Organisational skills

Booking management software

MS Office proficiency

Education

High school diploma or equivalent

Tools

Booking management software

Job description

About us

78spa is a premier wellness and spa destination committed to providing exceptional service and a tranquil experience to our valued clients. We believe in creating a sanctuary where guests can rejuvenate, relax and reconnect with themselves. Our team is dedicated to delivering excellence in every interaction, and we pride ourselves on our warm hospitality and attention to detail. We are seeking passionate individuals who share our commitment to guest satisfaction and want to be part of a thriving wellness community.

About the role

We are looking for a professional and welcoming Receptionist to join our team at our Bukit Timah Central Region location. This is a full-time position that serves as the first point of contact for all our guests and clients. As our Receptionist, you will be the face of 78spa, ensuring every visitor receives a warm welcome and seamless experience from the moment they arrive. This role is essential to our operations, as you will be responsible for managing bookings, answering enquiries, and maintaining the professional standards that define our brand. Your contribution will directly impact guest satisfaction and the overall success of our spa.

Key responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Manage telephone enquiries and direct calls to appropriate staff members
• Maintain and update the appointment booking system, ensuring accuracy and efficiency
• Process bookings for spa treatments and services, providing clients with information about available offerings
• Handle payment transactions and process invoices using the point-of-sale system
• Respond to email enquiries in a timely and professional manner
• Maintain the reception area, ensuring it is clean, organised and welcoming
• Provide information about spa services, packages and promotions to prospective clients
• Manage guest records and maintain confidentiality of client information
• Coordinate with spa therapists and staff to ensure smooth daily operations
• Handle complaints or concerns raised by guests with professionalism and courtesy

What we're looking for

• Proven experience as a Receptionist or in a similar customer-facing administrative role
• Excellent communication skills, both written and verbal, with a professional demeanour
• Strong organisational and time-management abilities
• Proficiency with reception and booking management software
• Competency with Microsoft Office and other standard office applications
• Ability to handle multiple tasks simultaneously and work efficiently in a fast-paced environment
• Outstanding customer service skills with a genuine passion for helping others
• Attention to detail and accuracy in record-keeping
• Flexibility and willingness to adapt to changing priorities
• A friendly, patient and professional approach to client interactions
• Basic understanding of spa and wellness services is advantageous but not essential

What we offer

At 78spa, we value our team members and are committed to creating a positive and supportive work environment. We offer competitive remuneration, staff benefits including spa service discounts, and opportunities for professional development within our growing wellness business. We believe in fostering a collaborative culture where your contributions are recognised and appreciated. Work-life balance is important to us, and we strive to create a workplace where you can thrive both personally and professionally. We are an equal opportunities employer and welcome applications from individuals of all backgrounds.